Dept Agency

IT Support Engineer

Amsterdam

This role is part of our Holding team based in the Netherlands. Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and Marketing. 

JOB PURPOSE

In this role, you will be responsible for on location IT Support Operations in the Netherlands with focus on the Amsterdam Office and wider local NL activities where required. 

You will partner closely with the Netherlands (NL) office management 5 days a week and provide support for important office meetings and activities. 

KEY RESPONSIBILITIES

Local Support 

• NL Office Support with focus on the Amsterdam office
• Setting standards for office support
• On location office work 5 days a week
• Support with key client meetings
• Ensuring new-joiner setups run smoothly
• Managing and overseeing local NL vendor relationships
• Managing and overseeing any required local projects
• Providing NL-wide assistance and technical support to users
• Generating regular reports on the status of IT initiatives, project progress, and performance metrics
• Analysing existing software applications and IT processes to identify opportunities for consolidation and standardisation
• Adhering to NL IT Budget & Ordering process

Global Support

• Coordinating project activities, allocating resources, and ensuring projects are completed within scope, schedule, and budget
• Collaborating with the global team in translating global efforts into local practices
• With input from the Global IT team, overseeing the development, enhancement and integration of systems
• Contributing to Global IT team meetings and channels

WHAT WE ARE LOOKING FOR

Minimum of 2 years of experience in IT engineering and supporting roles;Working proficiency in English ; Direct availability to start working in the Netherlands;

• Strong knowledge of IT software, hardware, networking and infrastructure concepts
• Advanced knowledge of both Windows & macOS
• Excellent verbal and written communication skills including hosting meetings, presentations and documentation
• Ability to analyse and optimise IT processes and implement solutions to improve efficiency
• Basic knowledge of the concepts of licensing, security and organization
• Motivation, excellent communication and teamwork

PLUS IF YOU HAVE

• Working proficiency in Dutch
• Experience with SaaS software like Google Workspace, O365, Slack, JAMF & Intune, and Atlassian
• Global IT experience or familiarity with multi-site operations

WE OFFER

• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card. 
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.