Senior Technical Support Engineer / Escalation Engineer

Cynet

Description

Cynet Security is seeking a skilled Senior Technical Support Engineer / Escalation Engineer to join our support team. This role involves working closely with clients to deploy, configure, and optimize Cynet’s security solutions while ensuring a seamless customer experience. You will play a crucial role in troubleshooting technical issues, providing training, and collaborating with internal teams to enhance product performance.

This position reports directly to the US Technical Support Team Lead

Requirements

Core Requirements

  • Experience: 4+ years in technical support ( Senior technical support engineer / Escalation engineer), post-sales, or professional services. (must)
  • Industry Expertise: Preferred background in Endpoint Security, Enterprise Networking, or IT Security. (advantage)
  • Integration & Security: Knowledge in offensive/defensive cybersecurity and product integration is a plus. (advantage)
  • Communication: Strong verbal and written skills, ability to present to groups. (must)
  • Collaboration: Experience working closely with pre-sales and sales

Technical Skills

  • Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR (advantage).
  • Databases: SQL expertise is a must; ELK and ClickHouse experience is a plus.
  • APIs & Integrations: Hands-on experience with configuration, troubleshooting, and documentation. (must).
  • Cybersecurity Background: Ethical hacking/offensive security knowledge is a plus. (advantage).

Operating Systems

  • Windows: Advanced troubleshooting & diagnostics (must).
  • Mac OS/Linux: 2–3 years of troubleshooting & diagnostics. (at least one is a must)

Additional Knowledge Areas

  • Networking: 2+ years of diagnostics, troubleshooting, and configuration experience.
  • Cloud & Virtualization: AWS, Cloud, VMware - troubleshooting, diagnostics, and configuration experience. (3-5 years).
  • IT Governance: Documentation, knowledge management, security solutions, integrations, and configurations.

Key Security Solutions Expertise

  • SIEM
  • EDR
  • XDR
  • Firewalls

Overall Fit

This role is ideal for a highly skilled, experienced support engineer who thrives in complex troubleshooting, customer interactions, and collaboration with internal teams. It requires a deep technical background in security, OS, networking, and cloud environments while also emphasizing communication and teamwork.

About Us

Cynet is a pioneer and leader in advanced threat detection and response. Cynet simplifies security by providing a rapidly deployed, comprehensive platform for detection, prevention and automated response to advanced threats with near-zero false positives, shortening the time from detection to resolution and limiting damage to an organization. 

Cynet’s unique visibility of files, users, network traffic, and endpoints, and continuous monitoring of an environment uncovers behavioral and interaction indicators across the attack chain, giving a complete picture of an attack operation over time. Cynet is enhanced by Cynet CyOps, which delivers additional value to the platform with 24/7 threat expert assistance, insight and intelligence. Staffed by an elite group of cyber threat analysts and investigators, Cynet’s CyOps is an extra set of expert eyes dedicated to monitor, prioritize and respond to threats in a customer’s environment.

By combining high fidelity detection, decoy interactions, network analytics, and expert analyst assistance, Cynet provides accurate findings with associated risks without a lot of complexity and noise, so security teams can prioritize and respond to what matters

  • Why Cynet?Our benefits are here to support the whole of you:
  • Competitive salary and benefits
  • 401(k) Cynet matching program ( 3%)
  • Medical/dental
  • Paid vacation and company-paid holidays
  • Healthy meals and snacks available for non-remote employees
  • Reimburse Commuter Benefit for non-remote employees
  • Flexible Spending Account (FSA) Plans
  • Supplemental Life Insurance
  • Parental Leave Policy
  • Internet /Cell Phone Stipend
  • Team events and Happy hours

Salary is determined by a combination of factors, including location, level, relevant experience, and skills. The range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations.

In addition to base salary, the compensation package for this position includes a commission/variable component based on performance, as well as stock options and a comprehensive benefits package.

At Cynet Security, we are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring to our team.

We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, veteran status, disability, medical condition, or any other characteristic protected by applicable law.

We encourage talented individuals from all walks of life to apply and join us in building an innovative, collaborative, and thriving workforce.

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Confirmed 6 minutes ago. Posted 30+ days ago.

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