Inova Health System

Client Services Lab Representative Call Center

Inova Central Lab is looking for a dedicated Client Services Lab Representative Call Center. This role is PRN- as needed Monday to Friday and weekends.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation

Inova Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave and more

Client Services Lab Representative Call Center Job Responsibilities:

• The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support. 
• Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls. 
• Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients. 
• Coordinates and dispatches courier services as needed. 
• Ensures stat specimens are delivered to the lab timely. 
• Coordinates and dispatches courier services as needed. 
• Participates in professional growth opportunities to enhance personal, team and department development. 
• Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
• May perform additional duties as assigned.

Client Services Lab Representative Call Center Requirements for Consideration:

• Work Schedule: PRN- 8 or 10 hour shifts | Hours are M-F 630a-10pm, Saturday 8a-430p, Sunday 10a-2m Prefer someone that can be flexible with schedule
• Education: High School diploma or equivalent, required upon start
• Experience: 1 year of related experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.