Lexmark

Responsibilities :

This role’s core mandate is to provide End-to-End customer service support from Procurement to Payment issue resolution through corrective, containment & preventive measures. The role will be essential in supporting Lexmark Division i.e. Commercials, Connected Technology & Ventures, Human Resources, Legal Services & Compliance, Finance/Global Business Services, Product Delivery. 

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: 

1.Operational Process Effectiveness 

• Work and Address Emails through Service Now tickets within the given SLA 
• Creates Purchase Requisition & Modify Purchase Requisition, Assist PO Requesters on PR creation and modification. 
• Performs Goods receipt on behalf of PO requesters and Assist PO Requesters on creation of goods receipt  
• Performs transfer of ownership and receiving rights requests  
• Performs Purchase Order Closure and Reopening in Ariba 
• Submit Invoices received from PO Requesters  
• Create Early Payment requests and Assist PO Requesters in EPR creation 
• Manages POs 
• Facilitates weekly execution of payment run 

2.Business Acumen 

• Assist business on Adhoc activities like Cost Center Closure, WBS Closure, Vendor Deactivation and perform other Adhoc related activities such as process enhancements and testing  
• Manages Accounts Payables Subledger Open Items. Assist and performs blocking requests. Liaise with Lexmark counterparts to resolve and clear open items. 
• Assist in Month-end close activities such as Invoice not Received (INR) accruals, support for Flux Analysis report on over 90 days aged Goods receipt/Invoice Receipt (GRIR) and Open Payables with other Functional area like R2R 
• Coordinate procurement to payment issue resolution among Sourcing and Procure-to-Pay teams through corrective, containment & preventive measures 

3.Customer/Supplier Relationship Management 

• Investigates and Provide Resolution on Purchase Order, Invoice and Goods Receipt mismatches and Facilitates resolution of R block invoices and Performs Manual Releasing.
• Analyze Goods Receipt/Invoice Receipt Open Item Management; and Proposes resolution and Initiate Clearing of Open Items. 
• Investigates and Provide Resolution on Process related issues on Purchase Requisition creation and modification, Goods receipt creation and other Ariba related issues other than system issues that needs Ariba Admin’s intervention.  

4.Communication Efficiency 

• Assist Customer inquiries related to status of Invoices 
• Collaborates with Customers and Inter-teams 
• Provide meaningful reporting to senior management in a timely and effective manner 

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES: 

Technical Skills 

Tools Proficiency - To possess the required know-how to effectively execute specific responsibilities of the position which includes but is not limited to process steps adherence and knowledge of system tools 

• Familiarity with the applications, process and tools used in order to perform task. 
• Executes and complete tasks using the applications, process and tools provided and meet targets. 
• Leverage knowledge and understanding of the different tools, applications and processes to exceed targets. 
• Drives tools and application upgrades through enhancements. 

Business Acumen – The ability to apply process knowledge and understanding of the E2E Process. 

• Displays full awareness and understanding of E2E process knowledge from Procurement to Payment 
• Has advance knowledge and understanding of the workstream and the businesses that the organization interacts with. 
• Consistently executes to the most efficient manner and focuses on continuous improvement of processes. 
• Leverage knowledge and understanding of the different tools, applications and innovate processes 
• Ability to teach and guide employees to improve their knowledge and skills 
• Ensures ideas for process improvements are materialized and implemented through collaboration with cross-functional teams 

Customer/Supplier Relationship Management - Issue Management 

Problem Solving Skills. The ability to assess situations through analytical thinking and resolve issues 

Critical Judgement. Evaluating ideas and information while referring to objective criteria to reach rational conclusion 

• Recognizes relevance of information 
• Uses basic skills and knowledge of past experiences to identify problems 
• Sees patterns between current situation and past situation; points out patterns, trends or missing information to others 
• Integrates and interprets broad and complex information 
• Identifies and evaluates information from multiple sources and translates data into meaningful information 
• Identifies and handles ambiguous scenarios on issues and suggest resolutions 
• Examines and considers all aspects of a situation, including its context and complexity, in order to identify the best course of action and reach an informed decision 
• Formulates broad strategies on multi-dimensional strategic issues 
• Executes to the most efficient manner and applies problem solving techniques for continuous improvement.

Customer Service Proficiency Skills 

Correspondence Skills. Both verbal and written. Email comprehension i.e. able to understand what is asked in the email and provide concise response including anticipating possible additional questions and proactively providing response to those. 

Customer & Stakeholder Service Orientation – Providing the best service to internal & external customers and stakeholders. 

• Selects appropriate channels and tools in communicating to intended audience and when use them appropriately at a given situation 
• Recognizes relevance of information that affects stakeholder requests. 
• Conveys information in a clear, concise, organized, and convincing manner to the intended audience. 
• Collaborates with other cross functional teams to resolve delays that impact customer satisfaction and communicate with customer on resolution updates. 
• Communicates to deliver high quality and value-added advises based on accurate and objective interpretation of needs of the intended audience. 
• Follows through on customer/stakeholder inquiries, requests, and complaints 
• Takes personal responsibility for correcting customer/stakeholder-service problems within area of responsibility 
• Makes oneself available to customers/stakeholders particularly during critical time periods 
• Addresses underlying customer/stakeholder need, seeks information and matches needs to services 

Teamwork and Cooperation 

• Working co-operatively with partner and relevant parties 
• Co-operates by doing own share of work 
• Keeps others informed of relevant or useful information 
• Encourages relevant parties to contribute by valuing & soliciting ideas and opinions 
• Assists partner in the accomplishment of team’s mission 

Personal Leadership 

Commitment to Continuous Learning – Taking actions to improve personal and professional skills, knowledge and abilities, may require self-directed, self-paced learning or ensuring that he is always at the leading edge of field 

• Analyzes own performance, prepares and follows personal development plan, takes short-term actions to improve performance in current job 
• Actively seeks feedback from others, integrates feedback into personal development 

Initiative / Proactivity – Take independent action or proactively create opportunities to resolve or prevent problems 

• Shows persistence in overcoming obstacles when things do not go smoothly 
• Acts proactively in the short term (one to three months ahead) 

Aptitude for Technology - The ability to apply and improve specialized knowledge, skills, and judgement by assessing and translating information technology into responsive and effective procurement-to-pay solutions. 

• Basic knowledge in any accounting & procurement system programs and applications (i.e. SAP, Ariba, Service Now) 
• Reporting capabilities are expected 
• Intermediate knowledge in MS Office applications, especially MS Excel (Excel Formulas, Pivot tables, etc.), PowerBI 

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: 

Experience Requirement: 

• At least 2 years proven working experience in Procurement &/or Accounts Payable fields 

Educational Background:  

• Obtained college degree on any 4-year course preferably majoring in Accountancy, Management Accounting, Business or Procurement 

AUTHORITY & DECISION RIGHTS: 

Operational decisions within the business unit assigned that include the following but not limited to: escalate matters to direct management as necessary, etc. 

INTERFACES: 

• Daily with partner in the role, individual contributors of other teams within Sourcing, Procurement & other areas and Direct Manager 
• Daily with downstream, upstream and support contacts (Supply Chain, Sourcing, Accounting, IT, etc.) 
• Daily with internal & external customers (PR requesters, vendor contacts, etc.) 
• Bi-monthly or Monthly with Stakeholder/s 
• As needed with Senior Management & GPL 

CAREER PROGRESSION: 

Successful assignments can lead to vertical progression such as Subject Matter Expert, Process Analyst, Line management positions or horizontal progression such as into specializations within or outside the area. 

WORKING CONDITIONS: 

• 3 shift schedules need to cover WW support for Lexmark Divisions i.e. Commercial, Connective Technology & Venture, Finance/Global Business Services, Product Delivery, Human Resources, Legal Services & Compliance 
• 40 work hours per week 
• Combination of Office set-up & Work from Home 

How to Apply ?

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