Consumer Cellular

Retail Store Manager - Fort Wayne, IN (250235)

Job Summary

The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. Retail Store Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part-time Mobile Advisors. 

The starting salary for this role is at least $71,400/annual (minimum) plus a monthly bonus. We believe in a life/work balance! This role leads a team for 40 hours a week (in-store) which provides the ability to spend the remainder of the week doing the things YOU love best!

Essential Functions

• Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high quality full and part time Sales Reps.
• Manages attrition through key performance indicators.
• Manages performance in store to achieve all sales and customer service objectives.

Supervisory Or Management Responsibility/Decision Making Level

• Works collaboratively with field sales leadership to achieve all company objectives.
• Participates in regular field leadership meetings.
• Provides regular reports to field leadership.
• Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Responsible for all hiring, training, and performance management of employees within store.
• Makes all store-level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

Minimum Education and/or Experience

• High School Diploma required.
• 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required.

Requisite Abilities and/or Skills

• Specialty Retail management experience required.
• Proven record as a leader and store manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Proven self-starter.
• Ability to incent and drive Sales Representatives to perform and deliver client expectations.
• Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular

Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $71,400
• Maximum Salary: $100,800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

: United States-Indiana-Fort Wayne 

700 E Coliseum Blvd. 

700 E Coliseum Blvd. 

Fort Wayne 46805

Job

: Retail Management

Schedule

: Full-time

Travel

: No

Job Posting

: Apr 7, 2025

Unposting Date

: Apr 13, 2025