Pacific Dental Services

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Senior Manager, IT Enterprise Applications – Salesforce Platform oversees the strategy, governance, and delivery of Salesforce across the organization. The role leads a team of technical professionals delivering Salesforce solutions primarily for Health Cloud, Service Cloud, and Data Cloud while establishing a Salesforce Center of Excellence (CoE) to drive best practices, governance, and architectural standards. The Senior Manager will balance hands-on technical leadership and strategic oversight ensuring Salesforce investments are fully optimized to drive business value.

Responsibilities

• Define and execute a Salesforce strategy aligned with digital transformation goals, maximizing return on investment (ROI).
• Establish and scale a Salesforce Center of Excellence (CoE) to standardize governance frameworks, best practices, and architecture.
• Collaborate with executive leadership and business stakeholders to translate business needs into scalable, enterprise-wide Salesforce solutions.
• Align Salesforce solutions with enterprise objectives, and broader IT strategies.
• Partner with Innovations and AI Solutions to advocate for Salesforce innovation and adoption, identifying opportunities to leverage new features and AI-driven capabilities.
• Develop and deliver executive-level presentations on Salesforce strategy, performance metrics, and ROI analysis.
• Lead and develop a high-performing team, fostering innovation and efficiency.
• Provide technical guidance in Salesforce architecture, configuration, and integrations.
• Oversee Salesforce Data Cloud strategy, optimizing data utilization for patient engagement, marketing, and contact centers.
• Ensure smooth integration between Salesforce and other enterprise applications, leveraging APIs, middleware, and external platforms.
• Implement DevOps practices for continuous Salesforce development and deployment.
• Drive security, data management, and compliance best practices across Salesforce applications.
• Other duties and responsibilities as assigned.

Required

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business or related field of study from an accredited college or university. In lieu of degree, 5+ years of experience.
• 8+ years of professional experience in enterprise IT strategy, Salesforce development, architecture, and delivery.
• 4+ years of leadership experience, including leading Salesforce delivery teams or a CoE.
• Experience working with business leaders to align technology with strategic goals.
• Proven in-depth expertise in Health Cloud, Service Cloud, and Data Cloud for Contact Center, Marketing, and Legal.
• Hand-on experience with Salesforce integrations using APIs, MuleSoft, and external data platforms (Snowflake, etc.).
• Experience implementing AI-driven Salesforce solutions (Einstein AI, predictive analytics, AgentForce).

Preferred

• 10+ years of experience in Salesforce development, architecture, and delivery.
• Experience in regulated industries: healthcare, finance, or retail.
• Certifications in Salesforce Architecture: Certified Technical Architect (CTA), Application and System Architect.
• Certifications in Salesforce: Service Cloud, Health Cloud, Data Cloud, or Marketing Cloud.
• Experience in Marketing Cloud, Non-Profit Cloud, and Contract Lifecycle Management (CLM) integration in Salesforce.
• Background in digital transformation or large-scale IT implementations

Knowledge/Skills/Abilities

• Ability to manage vendor relationships and enterprise software contracts.
• Demonstrated excellent interpersonal, verbal and written communications skills.
• Demonstrated leadership skills to mentor, coach and develop team members.
• Demonstrated analytical, problem resolution, and decision-making skills.
• Understanding of systems integrations, data management, and application governance.
• Ability to establish and maintain working relationships at all levels.
• In-depth knowledge and understanding of Salesforce security, data modeling, governance frameworks, and automation tools (Flow, Apex, Lightning, OmniStudio).
• Strong ability to align Salesforce investments with business objectives and demonstrate tangible value.
• Demonstrated effective interpersonal, verbal, written and presentation communications skills, with the ability to present complex ideas to technical and non-technical stakeholders.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$136,000.00-$176,000.00 / Annually

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.