Role: TAC Engineer – Juniper Router products
Team: Advanced TAC
Experience: 5+ years
Juniper Network’s Technical Assistance Centre (JTAC) is a team of highly experienced engineers who provide dedicated technical support to customers and partners on Juniper products.
Job Description:
This position is part of Juniper Advanced Technical Assistance Center, and the role will provide Level 3 support for Juniper Router products for MX, PTX and ACX
Key Responsibilities
- The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily.
- Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
- Closely engage with Engineering teams to resolve customer-reported escalations or product challenges.
- Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
- Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Skills:
- Ability to work independently and in a team setup to deliver outcomes with minimal supervision.
- Self-learner with appetite for continuous development.
- Logical troubleshooting skills in a complex and dynamic work environment.
- Excellent verbal/written communication skills.
- In-depth knowledge of the following:
- TCP/IP protocol, OSI Layers, IPv4 and IPv6
- IP routing protocols (BGP, OSPF, ISIS)
- MPLS, VPLS, L2 and L3 VPN
- Multicast technologies NG-MVPN, PIM
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
- High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control
- Traffic analysis using Wireshark/ethreal or similar tools
- Scripting skill ( Python, Perl )
Language Skill:
Fluent Japanese and English and Chinese if possible.
Preferred Work Experience
- 5+ years’ experience on Troubleshooting, implementation, and support of large IP networks (preferably Service Provider).
- Experience in directly interacting with customers (globally) is highly desired.
- Platform Knowledge: traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
- Preferred Certifications - JNCIP-SP, JNCIE-SP or other equivalent certifications.
Educational Qualification
B.E. in Electronics or Computer Science ( or equivalent)
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