TigerConnect

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.  

We are seeking a highly skilled Salesforce & Customer Success Systems Administrator with expertise in administering Customer Success, Revenue Operations, and ERP systems. This role will be responsible for the administration, optimization, and integration of key platforms, including Salesforce, Gainsight, and Kantata. The ideal candidate will have a strong technical background, experience with SaaS ecosystem tools, and the ability to work cross-functionally to drive efficiency and scalability across our operations. 

What You’ll Be Doing:  

Salesforce Administration: 

• Lead and optimize Salesforce Sales Cloud and Service Cloud, including configuration, automation (flows, approval processes, validation rules), and customizations. 
• Create and maintain custom reports, dashboards, and workflows to support sales, customer success, and revenue operations teams. 
• Ensure data integrity and consistency across Salesforce and integrated platforms. 

Customer Success & ERP System Management: 

• Administer and optimize Gainsight (or similar Customer Success platforms) to enhance customer health, lifecycle management, and engagement.
• Support and integrate ERP and PSA systems (we use Kantata and NetSuite) with Salesforce to drive visibility and alignment between Sales, Finance, and Operations. 
• Troubleshoot and resolve system-related issues, ensuring seamless data flow and platform performance. 

Cross-Functional Collaboration: 

• Partner with Sales, Marketing, Customer Success, and Finance teams to understand business requirements and translate them into scalable system configurations. 
• Provide training and support to end-users, promoting adoption and best practices for Salesforce and connected tools. 

Process Improvement & Innovation: 

• Identify opportunities to streamline workflows, enhance system automation, and improve data accuracy across platforms. 
• Collaborate on systems strategy and roadmap, bringing innovative ideas to enhance business processes. 

What You Bring:  

• 3+ years of Salesforce administration experience (Sales Cloud and/or Service Cloud).
• Experience with Gainsight or similar customer success platforms (ChurnZero, Totango, ClientSuccess, etc.). 
• ERP and PSA system knowledge (Kantata, NetSuite, SAP, Oracle, or Microsoft Dynamics 365) and understanding of quote-to-cash processes. 
• Strong data management and integration experience, including API connections and middleware tools (Celigo, MuleSoft, or Zapier). 
• Excellent problem-solving skills and attention to detail. 
• Ability to thrive in a fast-paced, evolving environment and manage multiple priorities. 
• Strong communication and collaboration skills with the ability to work across teams. 
• Salesforce Administrator Certification.
• Experience working in a SaaS or technology company.
• Knowledge of business intelligence tools like Tableau, Domo, or Power BI.

Perks & Benefits We Offer: 

• Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
• Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
• In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies. 

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.