Syracuse University

Job # 041810

Department Code 31050-5110

Department Department of Public Safety

Job Title Community Services Officer Coordinator

Location Syracuse, NY

Pay Range $19.23 - $23.02 per hour

Pay Determination 

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Non-exempt

Hours 

Standard University business hours:

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Able/willing to work evening, day and afternoon shifts, including weekends and holidays.

Job Type Full-time

Campus Syracuse, NY

Unionized Position Code Not Applicable

Job DescriptionThe Community Services Officer Coordinator position is responsible for effectively managing, deploying, leading, and motivating a Community Service Officer and student employee positions associated with security operations.

• Education and Experience
• An Associate’s degree or equivalent combination of education and experience is preferred. Previous experience in a collegiate setting is preferred.
• Must be able to obtain a New York State Security Guard license and meet department and New York State Security Guard Act standards and qualifications.
• Successful completion of a Field Training Program.
• Possess valid driver’s license and excellent driving record.
• Employment is contingent upon successful completion of a thorough background check, which includes employment history, character references and a criminal records check.
• Candidates must participate in drug screening and psychological evaluation.

Skills and Knowledge 

• Demonstrated proficiency in the use of personal computers, including Windows-based applications, social media apps and other communication systems.
• Ability to work independently or as part of a team and the ability to interrelate with individuals from diverse backgrounds.
• Ability to be creative and innovative in solving issues and problems.
• Good customer service skills and proven oral and written communication skills are essential.

Responsibilities 

• Ensures that employees are prepared to work and scheduled appropriately, maintaining satisfactory levels of work performance.
• Directly supervises Community Services Officer (CSO) and student employees, providing instructions on duties, and coordinating security and safety services. 
• Investigates and responds to concerns regarding CSO/student monitor service from Community members.
• Oversees daily schedules, approves payroll time and schedule changes.
• Oversee development and modification of new and existing policies and procedures.
• Inspects equipment and uniforms, and plans for new, upgraded, and/or replacement equipment.
• Upholds employee accountability and exhibits DPS values of dedication and service to the community; protection of life and property; trust and integrity; respectful interactions; and empathetic and ethical conduct.
• Communicates by radio to DPS Emergency Communications Center (ECC) of any hazards, emergencies and/or suspicious activity.
• Ensures appropriate relief of CSO/student employees, performs performance evaluations and ensures corrective action where needed.
• Investigates violations of SU rules and regulations, including the Student Code of Conduct, and violations of NYS penal Law.
• Participates in hiring and performance partnership processes; manages questions, concerns, complaints; ensures employee development, proper training and procedures are followed.
• Recommends changes in work processes, policies or practices that address identified gaps. 
• Serve as liaison with university departments receiving CSO/student monitor services.
• Other duties as assigned.

Physical Requirements 

Not Applicable

Tools/Equipment 

Not Applicable

Application Instructions 

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University 

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area 

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement 

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans 

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community 

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Linkhttps://www.sujobopps.com/postings/109215

Job Posting Date 04/04/2025

Application Deadline

Full Consideration By

Job Category Staff

Message to Applicants

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