Teleperformance

Overview

We are looking for a Fraud Analyst responsible in detecting and preventing fraudulent activities by analyzing financial transactions, identifying suspicious patterns, and conducting investigations to mitigate financial losses.

Qualifications

• University Degree or equivalent preferred.
• A minimum of 3 years in practical fraud risk management.
• Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
• Experience in law enforcement and investigation processes would be an added advantage.
• Have good working knowledge of cyber frauds and social engineering modus operandi.
• Have knowledge of the financial services industry, specifically in banking

Responsibilities

• Manage responses to fraud incidents escalated to FRM
• Investigations, booking of fraud losses and reporting in a timely manner
• Doing root cause analysis and suggest improvements in controls and processes
• Ensure a good and effective market intelligence network by maintaining a working relationship with industry members to keep abreast of fraud management developments, threats and trends. Pro-actively propose additional or new mitigating measures to manage emerging fraud risks, based on changing fraud trends and landscape.
• Recommend and assist in development of infrastructural support for FRM functions.
• Support the fraud risk awareness by providing staff training, guidance and advisories to Business and Support Units on fraud incidences.