As a R&D Customer Success Manager (m/f/d) you will define, share, validate and execute plans to ensure customers successful deployment and production run.
Role Description & Responsibilities
- Serve as the primary R&D Customer Success point of contact for assigned customers
- Develop a thorough understanding of customer deployment projects, including their challenges and desired business outcomes
- Proactively identify potential risks to customer deployments; organize and lead regular meetings to manage and resolve customer-reported issues
- Maintain an accurate and up-to-date record of customer issues within internal tools, tracking progress against project milestones
- Escalate critical issues that jeopardize customer milestones; define and drive the implementation of effective resolution plans
Qualifications
- Holds an engineering degree or university equivalent.
- 6/7 years of professional experience in a similar role.
- Skills in project management and cross-functional management.
- Excellent collaboration and communication skills (including fluent English) to interact efficiently, with empathy and passion, within a multi-organizational ecosystem (Dassault Systèmes, clients, potentially Top Management) and across diverse cultures. German language is an advantage
- Ability to demonstrate leadership, creative problem-solving, excellent conflict management skills, and high adaptability to changing situations
- Strong synthesis skills, demonstrating an understanding of the big picture and task dependencies, yet able to focus on details when needed
- Focus on customer satisfaction, post-sales quality, and risk management
- Basic knowledge of PLM (Product Lifecycle Management) and potentially CAD (Computer-Aided Design) is required
- Knowledge of Dassault Systèmes products (3DEXPERIENCE, CATIA, ENOVIA…) will be a significant advantage
What's in it for you
- An international and diverse working environment in a collaborative team
- A permanent employment contract, flexible working hours, a hybrid working model, a good work-life balance, 30 days of vacation, and a comprehensive benefits package
- Various training and career development programs
Interested? Click on "Apply" to access the 3DS job portal and to upload your application documents.
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