Entrust Datacard

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview: The Instant Financial Issuance (IFI) Cloud Service includes a wide array of components including web services, application servers, and databases hosted in a Hybrid cloud environment. The Site Reliability Engineer (SRE) will be responsible for ensuring that the SaaS platform is reliable, available, and performant, as well as scalable, secure, and cost-effective. Ultimately, the individual will be responsible for the functional management of all the IFIaaS cloud environments, applications, networks, scoping projects, and the resolution of application and network issues.

Responsibilities:

• Monitor system issues using various metrics, such as uptime, latency, error rate, throughput, and availability
• Deploy and maintain monitoring and on-call tools i.e.: Splunk, Prometheus, Grafana, PagerDuty, Datadog, etc.
• Create strategies to detect issues, such as setting up alerts, dashboards, and health checks
• Address issues as they arise, using troubleshooting techniques, root cause analysis, and incident management. 
• Design systems to troubleshoot automatically, using self-healing mechanisms, such as auto-scaling, load balancing, and failover, mitigation run books
• Collaborate with development teams and other stakeholders to identify potential risks, such as security vulnerabilities, performance bottlenecks, deployment issues, or configuration errors
• implement various risk mitigation strategies, such as patching, backup, redundancy, encryption, or testing
• Design, build and maintain robust infrastructure built on Azure and AWS, leveraging native cloud technologies i.e. AKS, EKS, managed SQL, Mongo, etc.
• Define and follow a clear incident response process, which includes roles, responsibilities, escalation, communication, and resolution 
• Use automation and orchestration tools to speed up the recovery process, such as restoring backups, rolling back changes, or deploying fixes
• Design, implement and maintain robust CI/CD pipelines to automate software delivery process
• Automate configuration management tasks across multiple servers in Hybrid cloud environments using tools like Ansible, Terraform, etc.
• Define IaC to provision and manage cloud resources in Hybrid environments (Azure, AWS, On-Prem) including complete lifecycle management scaling and decommissioning.
• Implement best practices and standards to prevent or reduce the occurrence of emergencies, such as code reviews, testing, and monitoring. 
• Implement and support a hybrid cloud environment in Microsoft Azure and on-premise
• Update incident response run Books, automation and create new templates as required
• Manage activities with complete integrity and in accordance with the organization's policies, systems, practices, and programs
• Collaborate with product teams and other teams to understand the user needs, expectations, and satisfaction. 
• Learn from incidents and post-mortems and implement the action items to prevent recurrence or improve response. 
• Suggest and implement new solutions and technologies to enhance the system and the service, such as optimization, automation, or innovation. 
• Provide after-hours support for production issues on rotational basis with other team members to ensure system availability 24/7/365.

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Software Engineering, or equivalent combination of education and experience
• 5+ years of related experience as a Software Engineer, DevOps Engineer, Site Reliability Engineer or a role in similar capacity
• Extensive experience working with enterprise level micro-services applications, including deployment and maintenance of the applications in distributed environments.
• Demonstrated hands-on experience and expertise with DevOps tooling (Ansible, Terraform, Jenkins, Octopus deploy, etc.) networks, network security, high-level managerial skills
• In-Depth hands-on experience with on-prem and cloud compute, storage and networking solutions (vmWare, NetApp, Azure, AWS, etc)

Where you will be: This role is hybrid, requiring three days a week in-office at our offices in Ottawa, Canada or Denver, CO, as specified in the job description. At Entrust, we have a distributed workforce.

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Updated 9/14/2020

NO AGENCIES, NO RELOCATION

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At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.  

Ready to Make an Impact?  

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.  

Apply today!  

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Compensation Range:

The anticipated starting base pay for this position is: $110,432-$161,967 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Grace Rusingiza

Grace.Rusingiza@entrust.com