HUB International

ABOUT US 

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 

ABOUT THE ROLE

We are seeking an experienced and strategic Manager, Observability & Automation to lead the evolution of our monitoring, alerting, and automation capabilities during an exciting period of transformation. Reporting directly to the Director, Network, Voice, & Observability, you will be at the forefront of our transition to a new Managed Service Provider (MSP) and the launch of our 24/7/365 Operations Center. You will also be responsible for leading a team of 3-5 seasoned engineers, ensuring their growth and development. This role is pivotal in ensuring the reliability, performance, and continuous improvement of our hybrid IT infrastructure as we support and scale our rapidly expanding business.

Core Responsibilities for this Role:

• Observability Leadership: Develop and enhance monitoring strategies using platforms such as Dynatrace and SolarWinds to ensure real-time visibility into application performance, service availability, and platform utilization.
• Automation Initiatives: Drive the implementation and management of automation solutions including Ansible, Terraform, ServiceNow ITOM and others to streamline incident management, root cause analysis, and routine operations.
• Transition & Integration Management: Oversee the seamless transition to a new MSP, coordinating the integration of service desk operations, field services, end-user asset management, DBA staffing, and a centralized operations center.
• Infrastructure Modernization: Support the decommissioning of legacy Citrix and VDI infrastructures, transitioning users to new solutions such as Azure Virtual Desktop and direct PC workflows.
• Collaboration & Incident Response: Implement and manage tools like PagerDuty and Nexthink to facilitate rapid on-call response and proactive issue resolution, ensuring minimal service disruptions.
• Cloud and Data Center Coordination: Collaborate with cross-functional teams managing AWS, Azure, and GCP cloud environments, as well as our colocation facilities (TDC, EDC) that host Nutanix, Citrix, NetApp, and Palo Alto solutions.
• Continuous Improvement: Work closely with IT leadership and SaaS partners to continuously evolve operational processes, ensuring that our observability and automation practices support business growth and technological innovation.

Required Qualifications

• Experience: 7+ years in IT operations, systems engineering, or a related field with demonstrated expertise in observability and automation.
• Technical Expertise:
• Proven hands-on experience with observability tools (e.g., Dynatrace, SolarWinds) and automation platforms (e.g., Ansible, Terraform, ServiceNow).
• Solid background in managing cloud environments (AWS, Azure, GCP) and on-premises infrastructures.
• Familiarity with modern IT service management practices, including ITOM, CMDB, and on-call resource management.
• Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, driving change, and working in high-growth, dynamic environments. Excellent communication and collaboration skills to interact with senior management and various technical teams.
• Problem-Solving: Demonstrated ability to analyze complex systems, identify performance bottlenecks, and implement effective solutions quickly and efficiently.

Preferred Qualifications

• Experience managing transitions to new MSPs and setting up 24/7/365 Operations Centers.
• Background in decommissioning legacy systems and implementing next-generation infrastructure solutions.
• A track record of working in organizations experiencing rapid growth and multiple acquisitions.

JOIN OUR TEAM 

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $140K to $160K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. 

Department Information Technology

Required Experience: 7-10 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.