Express Services

Service Dispatch Coordinator

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Located in Round Rock, TX

Salary: $18-$22

Now Hiring: Service Dispatch Coordinator for a Leading HVAC and Plumbing Company in Round Rock!

Are you ready to join a rapidly growing HVAC and Plumbing company serving the greater Austin area? We’re seeking a detail-oriented and organized Service Dispatch Coordinator to help ensure that work orders are accurate and efficiently managed across multiple departments and crews. Think of this role as the backbone of the operation—helping the team get the correct information before heading out to tackle the day’s challenges!

As a company committed to comfort and respect, we’re looking for someone who shares our dedication to exceptional customer service and clear communication. If you're passionate about providing the support teams need to save the day, we'd love to hear from you!

Work Schedule: Monday through Friday, 8:00 am – 5:00 pm

What We’re Looking For:

• 2+ years of experience in Customer Service or Dispatching.
• HVAC or Plumbing industry experience is highly preferred.
• Strong organizational and prioritization skills.
• Excellent customer service and communication skills.
• Ability to stay calm and work efficiently under pressure.
• Proficiency in MS Excel and Word.
• Outstanding written and verbal communication skills.

Job Highlights:

• Assess job progress throughout the workday to coordinate with technicians and adjust as needed.
• Dispatch technicians while prioritizing and adjusting schedules based on changes.
• Follow up on incomplete jobs daily to ensure completion.
• Debrief calls to confirm proper billing and that work was completed to customer specifications.
• Review and post daily transactions to jobs.
• Process payroll and issue purchase orders as needed.
• Maintain accurate work order information and ensure proper billing details.
• Ensure accurate pricing, tax, and relevant documentation on work orders.
• Compile reports on completed work orders and maintain job records.
• Respond to customer inquiries promptly and professionally.
• Track the status of work orders through the billing process to ensure everything is in order.

How to Apply: At Express, we value your time and want to simplify the process for you. To apply, choose one of the following options:

• Call our office at (512) 255-2525 and speak with a recruiter.
• Submit your resume via email to Jobs.RoundRockTX@ExpressPros.com.
• Apply directly on our website at expresspros.com and select the Round Rock office.

Why Express? At Express, we connect job seekers with a variety of career opportunities from over 100 employers in the Williamson County area. Our mission is to help you find the perfect job as quickly as possible. If you're someone who is dedicated, honest, and always ready to go the extra mile, we want to hear from you!

Express Employment Professionals has been supporting job seekers in Round Rock and Williamson County since 2003. Call or visit us today to learn how we can help you reach your career goals.

Express Office: Round Rock

2000 North Mays Avenue

Suite #202

Triangle Center

Round Rock, TX 78664

Email us

Apply Now

Service Dispatch Coordinator

Share

Located in Round Rock, TX

Salary: $18-$22

Now Hiring: Service Dispatch Coordinator for a Leading HVAC and Plumbing Company in Round Rock!

Are you ready to join a rapidly growing HVAC and Plumbing company serving the greater Austin area? We’re seeking a detail-oriented and organized Service Dispatch Coordinator to help ensure that work orders are accurate and efficiently managed across multiple departments and crews. Think of this role as the backbone of the operation—helping the team get the correct information before heading out to tackle the day’s challenges!

As a company committed to comfort and respect, we’re looking for someone who shares our dedication to exceptional customer service and clear communication. If you're passionate about providing the support teams need to save the day, we'd love to hear from you!

Work Schedule: Monday through Friday, 8:00 am – 5:00 pm

What We’re Looking For:

• 2+ years of experience in Customer Service or Dispatching.
• HVAC or Plumbing industry experience is highly preferred.
• Strong organizational and prioritization skills.
• Excellent customer service and communication skills.
• Ability to stay calm and work efficiently under pressure.
• Proficiency in MS Excel and Word.
• Outstanding written and verbal communication skills.

Job Highlights:

• Assess job progress throughout the workday to coordinate with technicians and adjust as needed.
• Dispatch technicians while prioritizing and adjusting schedules based on changes.
• Follow up on incomplete jobs daily to ensure completion.
• Debrief calls to confirm proper billing and that work was completed to customer specifications.
• Review and post daily transactions to jobs.
• Process payroll and issue purchase orders as needed.
• Maintain accurate work order information and ensure proper billing details.
• Ensure accurate pricing, tax, and relevant documentation on work orders.
• Compile reports on completed work orders and maintain job records.
• Respond to customer inquiries promptly and professionally.
• Track the status of work orders through the billing process to ensure everything is in order.

How to Apply: At Express, we value your time and want to simplify the process for you. To apply, choose one of the following options:

• Call our office at (512) 255-2525 and speak with a recruiter.
• Submit your resume via email to Jobs.RoundRockTX@ExpressPros.com.
• Apply directly on our website at expresspros.com and select the Round Rock office.

Why Express? At Express, we connect job seekers with a variety of career opportunities from over 100 employers in the Williamson County area. Our mission is to help you find the perfect job as quickly as possible. If you're someone who is dedicated, honest, and always ready to go the extra mile, we want to hear from you!

Express Employment Professionals has been supporting job seekers in Round Rock and Williamson County since 2003. Call or visit us today to learn how we can help you reach your career goals.

Express Office: Round Rock

2000 North Mays Avenue

Suite #202

Triangle Center

Round Rock, TX 78664

Email us

Apply Now

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