NOC Analysts are responsible for manning major incident bridges, alerting management to high visibility issues and raising awareness of inbound issues that may impact R1’s ability to deliver service. NOC Analyst required to work in a 24/7 environment and overnight and day shift work may be required depending on the position.
Job Responsibilities:
- Create and resolve trouble tickets following standard run books.
- Follow all ticket handling process and procedures.
- Use tools to monitor network infrastructure and proactively respond to network abnormalities.
- Manage a queue of trouble tickets working to resolve issues within standard SLA’s.
- Identify possible major incidents and issues and proactively escalate to NOC Manager and Director.
- Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved.
- Escalate and engage Tier 2 level resources when necessary.
- Join Major Incident Bridge, when necessary, communicate application and device performance as needed.
- Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities.
- Complete change requests to suppress or reactivate alerting during maintenance windows.
Job Skills & Qualifications
- Associates Degree in a technical discipline or 2+ Years experience in an IT help desk, Deskside support, IT Administration, Network Administration role.
- Familiarity with OSI based network troubleshooting and best practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Good interpersonal skills and professional demeanor
- Excellent verbal and written communication skills
- Experience in using ServiceNow or similar industry standard ticketing platform.
- Experience in using PRTG, Nagios, LogicMonitor or Solarwinds Monitoring platforms or similar industry standard monitoring platforms.
- Experience with APM based monitoring such as Application Dynamics or Dynatrace
- Familiarity with connections to and from AWS/Azure.
- Familiarity with virtual desktop and similar functionality.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What’s in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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