Duties and Responsibilities工作职责
- Greet VIP guests personally
亲自迎接贵宾
- Liaise with other departments to ensure excellent service delivery
与其它部门联系，以确保提供高质量的服务
- Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
- Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
o Attending to special requests by guests
回应客人提出的特别要求
- Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
- Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取
直接的纠正措施
- Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行
- Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
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