BusinessBirla Opus Paints
FunctionCustomer Experience
LocationsMumbai , Pune, Bangalore, Kolkata, Hyderabad, Chennai, Delhi, Ahmedabad, Lucknow, Jaipur
RoleTerritory Manager - Painter Academy
Reports to Area Sales Manager - Painter Partnership + Painter Academy
Education Qualification
B.SC (Chemistry)/Diploma in Paints
Work Experience
5-6 years Of Experience in Paint Industry
Conducted Training programmes for painters & contractors
Skilled with onsite Painting / application
Good knowledge in textures & paint application
S. NoGoalKey Result AreaActions / Deployment1Product Validation & application technique developmentCoordinate with development & marketing teamProduct validation at academy using different application tools & techniquesHelp marketing team for new design developmentPattern & shade customisation as per PS team requirement2Community EngagementRelationship Management with Contractors/ PaintersRelationship Management with 100-150 contractors/ painters in the area for getting market information on new development & new product arrivalsHelp TSM PP to run painter meets (new product demo)3Product TrainingCoordination with applicators and contractors for training sessions at the painter academiesProduct Training of TSMs/painters/
Evolve the Training TrackerSP painter training at academies as well as on site training4Complaint Handling & Technical SupportTechnical Inspection at customer sites, help TSM PS for complaint resolving on site ( Support for the channel sales teams)Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sitesHelp painters, PS team to resolve complaints, give solutions for resolving on site issuesCompensation on Product failure / reworks to be approved by supervisor
Product feedback to be shared with R&D.5Focus Product EstablishmentSite Sampling Concept Testing - Sampling of new products with painter community for validation. Support to TSM PP for samplingDemo of new techniques & product application in painter shop meetsReport of the trials to be shared with the respective ASM PA/PP.6ReportsTrackers - Monthly & weekly basisProduct trial reportsComplaint site reportsTraining tracker - on site & academy
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