Harrods

Dispatch Manager Nights

Our Knightsbridge based Dispatch team are looking for a Nightshift Dispatch Manager to support the ever growing dispatch function. The Dispatch Manager is responsible for ensuring the highest packing standards and the timely delivery of all orders purchased in-store at Knightsbridge. 

About the Role 

The jobholder will be the first point of communication for the dispatch department between the hours of 11pm and 7am and is responsible for ensuring a productive team at all times.

Duties include – 

• To review standards regularly, and to conduct activities to ensure the continual 

development of all members of staff. This will include monitoring of performance, coaching and training of staff.

• To organise rotas and to ensure that there is optimum staff coverage for the 

department.

• To ensure that all members of staff adhere to the Company’s Business Dress Code.
• To ensure that Housekeeping and Health and Safety standards are maintained at all times.
• Delivery figures and reporting
• Van fleet delivery routes and reporting. To check driver productivity and take necessary follow up action when required

About You 

• You will have experience managing, developing, and coaching teams, with a focus on people leadership.
• Demonstrable experience in overseeing inbound receiving and warehousing operations.
• Familiarity with stock processing, replenishment picking, and ensuring accuracy and speed in fulfilling customer demands.
• Experience in managing attendance, absence data, and implementing initiatives to reduce absenteeism.
• A proactive approach to Health and Safety (H+S), ensuring the safety of all staff and the smooth running of operations.
• A continuous improvement mindset with a track record of identifying and driving operational enhancements.
• Experience in reviewing processes and implementing effective solutions to improve productivity and operational performance.
• Ability to think strategically while also managing day-to-day operational demands.
• Ability to engage with and influence multiple stakeholders across the organization.
• A flexible and adaptive approach to managing operations, with the ability to handle competing priorities.

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type:

Permanent

Department:

Knightsbridge Dispatch (Kate Brown)