Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
What You Can Expect
We are seeking a motivated and experienced Inside Sales Team Leader to support our growing team of Inside Sales Representatives in the orthopaedic medical device space, covering France, Switzerland & BeNeLux.
This role involves providing leadership, mentorship, and coordination within a dotted-line management structure. The Team Leader will play a pivotal role in driving sales performance, fostering team collaboration, and ensuring exceptional customer service.
How You'll Create Impact
Principal Duties and Responsibilities:
Team Support and Leadership:
- Act as the primary point of contact for Inside Sales Representatives, offering guidance, coaching, and support to achieve individual and team sales targets.
- Collaborate with the Regional Sales Manager to establish clear objectives and ensure alignment with company goals.
- Motivate and inspire the team to maintain a high-performance culture.
Sales Performance:
- Monitor and evaluate sales metrics, pipeline activity, and quota attainment for the team.
- Provide ongoing feedback and implement strategies to improve performance where needed.
- Assist in the development of sales campaigns and initiatives tailored to the orthopaedic market and country(ies) within your scope.
Operational Oversight:
- Facilitate daily team huddles and coordinate workload distribution among representatives.
- Collaborate with cross-functional teams, such as marketing and customer service, to address client needs and opportunities.
- Oversee CRM usage to ensure accurate reporting, pipeline management, and adherence to sales processes.
Training and Development:
- Provide mentorship and training for new and existing team members on products, sales techniques, and orthopaedic market trends.
- Identify skill gaps and recommend tailored training opportunities.
- Conduct shadowing sessions and role-playing exercises to enhance sales effectiveness.
Customer Relationship Management:
- Support the team in managing relationships with key orthopaedic accounts, surgeons, and healthcare professionals.
- Ensure timely and effective follow-up on leads and customer inquiries.
Reporting and Communication:
- Prepare and present regular performance reports and updates to the Inside Sales Leader as well as various Leadership Teams and your Regional Sales Manager peers.
- Communicate key updates, feedback, and action plans to the team.
What Makes You Stand Out
- Sales team leadership, coaching experience, motivation to build up and develop an Inside Sales team
- Strong analytical understanding to drive performance and customer understanding
- Excellent communication, oral and written skills
- Strong familiarity with digital channels, excellent inside selling process experience using sales tools (e.g., Salesforce, analytics & reporting, etc.)
- Remote sales, remote sales methodologies, social selling.
- Preferred: Knowledge related to medical devices/orthopaedics
- Key products and services
- Key stakeholders (hospitals, physicians, purchasing groups, etc.
Your Background
- Minimum of 3 years in inside sales, preferably within the medical device or orthopaedic industry.
- Minimum 2 years in an inside sales leadership role with matrix management
- Language: Fluent in English and French
Travel Expectations
- 15 – 20%
- Punctual travel to various countries in Europe according to business needs (i.e.: leadership and team meetings, company events etc.)
- Role location: Lyon
EOE/M/F/Vet/Disability
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