The Medical Technologist Client Services Representative (CSR) provides accurate and timely technical results and information to requesting physicians and other healthcare professionals for use in the diagnosis and treatment of disease for patient care.
The Medical Technologist CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory. The MT CSR is the technical liaison between the Department of Pathology and the VCUHS environment. This position observes compliance and HIPAA regulations at all times with communications.
Licensure, Certification, or Registration Requirements for Hire:
Certified as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or equivalent, or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or equivalent ASCP Specialty or Categorical certification.
Licensure, Certification, or Registration Requirements for continued employment:
Certified MT (ASCP) or MLS (ASCP) or CLS (NCA) or equivalent, or ASCP Specialty or Categorical certification
Experience REQUIRED:
Minimum of one (1) year of clinical work experience as a Medical Technologist
Experience PREFERRED: N/A
Education/training REQUIRED:
Bachelor’s Degree in Clinical Laboratory Science (BSCLS) from an accredited program or a Bachelor's Degree in a Biological Science* in addition to graduation from an NAACLS-accredited CLS/MT certificate program, OR
Bachelor’s Degree in a Biological Science with 5 or more years of on the job training in a hospital health care environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology and clinical microscopy (categorical or generalist certification required).
Education/training PREFERRED:
Master's Degree in Clinical Lab Science (MSCLS) from an accredited program
Independent action(s) required:
In depth knowledge of procedures, evaluation and reporting of results as outlined in the manual of standard operating procedures.
Notification of events related to patient safety or results to ordering physicians as required.
Customer service oriented communications.
Participate in teaching new employees, students, residents, etc. in areas that competency is demonstrated.
Must complete required number of continuing education hours/year.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Coverage as required due to PTO, CIS downtimes, inclement weather and/or disaster staffing levels:
Rotating weekends as required
Holiday scheduling as required
Evening rotation scheduling as required
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged standing, Prolonged sitting, Repetitive motion: typing, pipetting,
Other: Biohazards and potentially infectious body fluids
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change
Rotating
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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