Overview
Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate is a highly motivated individual, driven by competition, yet customer service oriented. A Scheduler’s role is unique in that it requires high levels of both production and customer service. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.
- This is a Bi-Lingual role: Candidates must be able to speak fluent English & Spanish for consideration.
A DAY IN THE LIFE
In this role, you will…
- Review and assess appraisal order needs
- Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers
- Coordinate scheduling appraisal appointments within ServiceLink’s operating system, and engaging real estate appraisers as needed
- Meet and exceed daily production goals and quality requirements
- Support all operational teams
WHO YOU ARE
You possess …
- Exceptional customer service skills
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
- The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
- Excellent verbal and written communication skills.
Responsibilities
- Assess order requirements, client and vendor needs
- Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress
- Follow escalation processes as directed
- Confirm appointment completion via phone and/or email with appraisers and access contacts
- Troubleshoot through complex engagements and provide feedback to appropriate parties
- Communicate process expectations via phone and email with access contacts and vendors
- Monitor team email folder
- Adhere to all company policies and procedures
- Meet minimum production goals and quality requirements
- Be proficient in ServiceLink operating systems and internal search engines
- Perform all other duties as assigned
Qualifications
- High School diploma or equivalent preferred
- Detail oriented, efficient and organized
- Exceptional customer service skills
- Some proficiency in Microsoft Outlook and Excel
- Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed
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