Duke University

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Eye Center at Erwin Rd - 2351 Erwin Rd

JOB SUMMARY

We are seeking an Administrative Assistant to be Division Lead for the Comprehensive (COS) Division. Responsible for managing all aspects of the Division as well as two support staff. 

JOB DUTIES AND RESPONSIBILITIES

• Supervise staff assistants; Manage workflow, approve timecards, manage vacation requests, and oversee staffing needs of the division.
• Manage triage schedules, division call schedules and manage coordination of fellowship programs.
• Answer telephone, take and deliver messages to physicians and staff. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
• Coordinate services across multiple Duke Health locations, departments and providers.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke providers.
• Utilize multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Oversight of credentialing within the department, along with assisting of coordination of lectures within the division.

JOB ELIGIBILITY REQUIREMENTS

• High school education or equivalent.
• Two years of administrative support experience of increasing variety and/or complexity.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.