Amazon

DESCRIPTION

This role offers great opportunities to drive Amazon's pioneering program, Amazon Key, for Japan customers by innovating and managing the end-to-end aspects of the program.

Amazon Key is a solution designed to make it more convenient for customers living in entrance security-gated buildings to receive Amazon packages. With permission from the building management company or owner, a dedicated device is installed in the apartment building. This allows Amazon drivers to unlock the entrance gate auto-lock system through a delivery app and enter the building, but only when they are carrying packages to be delivered to that specific apartment complex.

Historically, in apartment buildings with entrance security gated systems, there has been a challenge where deliveries couldn't be made if customers requested unattended delivery options (such as leaving packages at their front door) but were not at home, as delivery drivers couldn't pass through the entrance. With the introduction of Amazon Key, customers can now use unattended delivery options at any time. This eliminates the hassle for customers of waiting for packages or requesting redeliveries, while also reducing the burden on drivers and the environment.

Key job responsibilities

• Create Amazon Key strategy and execution plans, set priorities and communicating across teams and stakeholders
• Ideate, define and drive the expansion of Amazon Key Initiatives for Amazon Logistics by partnering with stakeholder groups including WW stakeholders
• Translate the customer experience and voice of customer into a logical sequence and mapping our roadmap and program initiatives to measurable business value
• Collaborate with finance team to develop budgets, forecast expenditures, and manage orders to external vendors
• Conduct quick pilot projects to gather learning and implement the most feasible, cost effective and scalable solution for Last Mile logistics requirements
• Identify cost saving opportunities/initiatives and work across stakeholder functions to execute Amazon Key expansion at speed
• Work with business analytics team to standardize reports and reviews, develop strong mechanisms and manage quantitative and qualitative performance
• Developing strategies to increase the rate of successful unattended deliveries for Amazon Logistics

About the team

We are a team that creates customer-desired experiences with new technology and evolves Amazon's delivery services worldwide. To expand Amazon Key in Japan, we are looking for candidates who can work with internal and external teams in an environment where the correct answers are not predetermined, and who can make the business successful.

BASIC QUALIFICATIONS

• 6+ years of Business strategy or Non-Tech Program Management experience
• Bachelor's degree
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Business level written and verbal Japanese (Ability to negotiate business partnerships with Japanese corporations) and Business level written and verbal English

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience in setting up new businesses on their own: defining project objectives, status and performance metrics and communicating with key stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.