Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Digital Inside Sales:

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.

Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

As an Inside Sales Management Senior Analyst, you will be responsible for guiding and nurturing the sales team leads and sales representatives. DIS Sales team leads the renewal sales motion of maintenance support contracts and identifies up-sell opportunities from our established customer base & will be responsible for achieving sales revenue targets through outbound outreach to leads, pitching the value proposition of our products to increase business adoption, and maintaining and growing those clients. Will also be responsible for developing and overseeing a smooth, effective sales process to enable the growth for the organization.

Main responsibilities:

• Manage a sales team that is responsible for driving client revenue targets.
• Maintain constant communication with management, staff, and client to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Track staffing requirements, hiring new employees as needed
• Track and maintain attendance to ensure sales targets are met. Punctuality is a key requirement
• Present a positive, effective and flexible contribution to achieving team targets and objectives.
• Lead team meetings/Huddles
• Manage Escalations/ RCA
• Ensure all SLA’s and KPIs are met
• Execute sales analysis, prepare sales reports, and suggest improvements.
• Prepare monthly, quarterly and annual sales forecasts
• Use customer feedback to generate ideas about new features or products
• Research and discover methods to increase customer engagement
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Use CRM systems extensively (Preferably Salesforce, Dynamic 365).
• Demonstrate speed, agility, critical-thinking, and problem-solving skills with an ability to ramp up quickly
• Preferred experience working in SaaS/ Virtual software model for US territory.
• Proactively communicate to clients on progress and proactively identify areas where the process and strategies need improvement

#LI-LATAM

Profile Attributes:

• Keen interest in sales and marketing skills: Inside Sales/ Sales experience required
• Consultative, with strong listening skills.
• Self-driven with attention to detail and follow-through.
• Ability to multitask and work under pressure.
• Excellent communication skills: verbal, written, listening skills.
• Innovative and analytical to help provide vital insights to client/customers to engineering.
• Adaptable and can execute quickly on changing program requirements with flawless execution.
• Client/Management Engagement - Regular interactions to discuss account progress & performance.

Required Skills:

• 3+ years software selling experience, Managing Teams and proven experience delivering KPIs.
• Proven inside sales experience.
• Successful track record working closely with sales leadership and guiding sales teams to effectively sell a solution with a different selling motion and value proposition.
• Exceptional interpersonal, written and presentation skills.
• Fluent verbal and written communication skills in English C1+
• Highly proficient computer skills including MS Office and Salesforce
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business.
• Sales team Management experience of minimum 5 years is a must

#LI-LATAM

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.