Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

To analyze & collect data to evaluate existing and potential target market segments, whilst monitoring competitors and researching market conditions that effect the Sales & Catering process. To implement, lead and action the general administration functions of the Sales & Marketing Division. To facilitate and develop relationships with Identified business segments. 

Job Responsibilities 

General 

• Assist the Director of Sales and Director of Sales & Marketing to coordinate daily, weekly and monthly Sales activities and handle Sales visits. 
• Assist the Conference Services Manager in the coordination of group’s stay, special celebrations and banqueting events. 
• Preparation of Sales, Corporate and Intelligence reports as when required. 
• Responsible for the proper administration of the department’s monthly, quarterly and yearly expenses. 
• Champion the implementation and ongoing effectiveness of the Golden Sales & Catering as per Four Seasons standard. Creatively educating, monitoring and coaching Golden S&C users to ensure procedures and features maximize marketing and sales opportunities. 
• Provide administrative support (including preparation of travel arrangements) as required by the Director of Sales /Director of Marketing. 
• Plan the stay of Travel Agents and Group planners at the resort 
• Assist the Conference Services Manager in the preparation and coordination of catering events. 

Departmental 

• Implement office standards and procedures maintaining the Marketing office in a neat and orderly manner in accordance with company guidelines and providing leadership to the Marketing Division coordinators and secretaries. 
• Answer telephones and take messages for the Marketing Division adhering to Four Seasons standards. 
• Assist customer, guests and Hotel personnel with s.e.r.v.i.c.e. focus in the absence of the Director of Marketing. 
• Promptly and fully inform the Director of Sales/Director of Marketing of all problems or unusual matters of significance coming to the employee’s attention so prompt corrective action can be taken. 
• Be informed as with regards both daily hotel activities and hotel promotions. 
• Assist in any project assigned by the Director of Sales/Director of Marketing or Hotel Management. 
• Perform any other cognate duties as and when required 
• Special Requirements 
• A diploma or degree in hospitality management or marketing from a recognized institution. 
• 2 years’ experience in similar position. 
• Reading, writing and oral proficiency in the English & French languages. 
• Strong command of Microsoft Office. Opera and Delphi Systems will be an advantage. 
• Organized with administrative skills. 
• Compliance Policies 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form