North Carolina State University

Posting Number PG194464SP

Internal Recruitment No

Working Title RN Case Manager/Triage Nurse

Anticipated Hiring Range Commensurate with experience and education

Work Schedule Monday-Friday, 8am-5pm and other times as needed although the schedule is subject to change based on workload demands, institutional closings, staffing needs etc.

Job Location Raleigh, NC

Department Campus Health

About the Department 

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.

The purpose of Campus Health Services is to provide appropriate, affordable, accessible and high quality primary health care to eligible members of the campus community including students, staff and faculty, in a compassionate and caring manner. The major function of the clinic is that of providing outpatient care to the 34,000+ NC State students and limited services to faculty and staff.

All of our staff members have standards that guide the work we do every day: Campus Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence.

Essential Job DutiesPrimary Duties and Responsibilities of the RN Case Manager/Triage:

• The RN Case Manager works directly with patients, assessing need and connecting patients with resources, services and outside medical professionals as indicated.
• Works collaboratively with the Health Information Management (HIM) team, which oversees patient access and referral coordination, to resolve patient-related concerns and issues. Triage patients who present requesting appointments for Primary Care or GYN Services.
• Performs assessment to determine priority and disposition of patients and documenting in the electronic health record.
• Receives documentation from the CH After Hours Triage system and collaborates with appropriate CH leaders and/or staff to ensure follow up.
• Serves as a liaison between the NC State University CARES Team and NC State University Campus Health Team.
• Helps to identify patterns in the delivery of care of the Campus Health team and will provide feedback to guide a portion of the Campus Health Quality Improvement activities.
• Other ResponsibilitiesOther Duties as assigned by the Executive Leadership Team.

Minimum Experience/EducationLicensed to practice as a Registered Nurse in the state of North Carolina.

• Other Required Qualifications
• Previous RN triage experience
• Experience with Electronic Records software
• Strong verbal and written skills
• Problem-solving skills
• Multitasking skills
• Prioritization skills
• Experience with triage nursing protocols and following standing orders.
• Must Report to work for Adverse Weather and related scenarios and for public health emergencies

Preferred Qualifications 

• Previous case management experience.

Required License or Certification 

This position requires an unencumbered license to practice nursing in the state of North Carolina, CPR- BLS and ANCC Nursing Case Management Certification (CMGT-BC) or equivalent, within two years of being hired.

Valid NC Driver's License required No

Commercial Driver's License Required? No

Job Open Date 03/25/2025

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 03/31/2025

Notice to Applicants 

Special Instructions 

Please include a cover letter, resume, and contact information for at least three professional references. 

Position Number 00106773

Position Type SHRA

Position Classification Band Title Professional Nurse

Position Classification Band Level Advanced

Position Classification Salary Range $ 45,147 - $ 102,711

Salary Grade Equivalency GN14

Alternate Option 

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather Mandatory - Adverse Weather

Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position No

Time-Limited Appointment Length (if applicable) 

Department Id 244030 - Campus Health

AA/EEO 

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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