Functional and Non-Functional Testing: Conduct thorough functional and non-functional tests to ensure software meets functional specifications and performance standards.
Test Case Design: Design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications.
Bug Reporting: Identify, document, and track defects in the software using bug-tracking tools. Work with development teams to reproduce, diagnose, and resolve issues.
Regression Testing: Perform regression testing to ensure that new code changes do not negatively affect the existing functionality of the software.
Tech Support Duties:
User Issue Diagnosis and Resolution: Diagnose and resolve user-reported issues related to software. Provide prompt solutions and assistance to ensure minimal downtime.
Documentation: Create and maintain user manuals, standard operating procedures (SOPs), and other technical documentation to assist users and internal teams.
Client Communication: Communicate effectively with clients to gather information, provide support, and resolve any technical queries or issues. Ensure a positive experience for all clients.
Required Skills & Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
Strong attention to detail and an analytical mindset.
Familiarity with software testing techniques, methodologies, and bug tracking tools.
Basic knowledge of software troubleshooting and technical support practices.
Excellent written and verbal communication skills.
Ability to work collaboratively with cross-functional teams.
Strong problem-solving abilities and a proactive attitude.
Experience with test case design and execution is a plus.
Basic understanding of coding/scripting (e.g., Java, Python, or similar) is a plus but not required.
Preferred Skills:
Experience with software testing tools (e.g., Selenium, JIRA).
Experience in providing technical support in a SaaS or software environment.
Knowledge of ITIL frameworks or customer support methodologies.