Job Description
Key Goals and Missions
- Serve as the central point of contact between engineering team, and customers to resolve technical issue promptly and efficiently
- Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
- Provide expert technical support to ensure optimal performance, safety and reliability of our system.
- Champion Safran Seats' products and corporate image
Primary Responsibilities:
- Ensure the optimal performance of Seats in service:
o Perform on-site inspection and offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Provide technical training and guidance to operators' maintenance crews
o Ensure compliance with aeronautical regulations and quality standards during field operations
- Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
- Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations and expectations.
Job Requirements
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
- Quality oriented – strong knowledge of part145 regulations
- Understanding of maintenance/service costs
- Strong analytical and synthesis abilities
- Excellent communication skills, including remote and multi-relational communication
- Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
- Fluency in English and Mandarin
- Ability to adapt and navigate effectively in multicultural environments
- Familiarity with both the internal structure of the company and customer organizations.
- High attention to detail and commitment to quality and safety
- Training skills
- Ability to work under pressure
- Flexible, Adaptable and Pro-active
EDUCATION AND EXPERIENCE:
- Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 5+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services/management
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