Amazon

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess experience in tactical project management of highly technical initiatives, as well as strategic program management.

Candidate must be comfortable supporting project delivery teams, networking, infrastructure and regional operations teams. Ability to work cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, and develop workflows that eliminate non-value-add activity, remove blockers, and find creative ways to optimize our existing data centers.

The AWS Global Network Delivery - Vendor Management team is searching for a passionate and talented technical program manager to partner with stakeholders in defining vendor delivery success metrics, defining and communicating performance requirements to vendors, developing mechanisms to track vendor performance, ensuring technical standards meet the build plans.

A successful candidate will demonstrate:

• Proven experience driving large-scale process improvements resulting in measurable value
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically
• Demonstrated ability to influence teams to adopt change utilizing smart technologies
• Ability to work in a fast-paced environment where ambiguity exists and continuous innovation is desired
• Committed to learning and expanding professional and technical knowledge
• Demonstrated analytical, financial and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
• Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
• Ability to see ahead comprehensively and devise a strong plan of action, and ensure execution happens on time, every time
• Ability to get things done and produce conclusive, measurable results within time commitments
• Strong influencing skills

Key job responsibilities

• Provide program progress reporting on a regular basis to senior leadership. Articulating root-cause analysis, and linking to specific improvement areas.
• Summarize escalation support and critical leadership decisions.
• Manage multiple competing projects/programs simultaneously.
• Develop, plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.
• Identify process improvement opportunities and gather user requirements with key internal customers.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

About the team

• Why AWS*

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• Diverse Experiences*

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Work/Life Balance*

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• Inclusive Team Culture*

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

• Mentorship and Career Growth*

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

5+ years experience in technical leadership roles; technical program management, or Cloud Infrastructure Excellent verbal and written communication abilities.

5+ Years Experience with end to end program management

Bachelor's degree in Engineering, Computer Science or equivalent professional experience.

PREFERRED QUALIFICATIONS

Experience implementing Amazon Web Services technology

Master’s Degree or advanced professional degree

Experience in management of complex technology infrastructure projects, network design, engineering or business development.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.