Memorial Hermann

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible collections, receptions, and distributions of specimens and associated clerical duties including reporting and client supplies distribution. Responsible to and receives direction from the Lead Diagnostic Laboratory Technician and Regional Leadership. Works with other laboratory and administrative representatives in the department to provide efficient and timely collections and reporting of results.

Hours of Operation:

• Monday – Friday, 0800 – 1700hrs (Official Clinic Hours) , No weekends or Holidays
• Note: We currently have an early person/late person to cover the hours of our lab. I explain that to any candidate applying. We stay until the last patient leaves, so our phlebotomists will sometimes leave between 1730hrs – 1800hrs…which I also explain to any candidate applying.

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/Certifications:

• Phlebotomy certification required by approved medical trade school program (approved agencies:
• American Society of Clinical Pathologist (ASCP) Board of Certification
• American Certification Agency (ACA)
• American Medical Technologist (AMT)
• National Healthcareer Association (NHA)
• National Center for Competency Testing (NCCT) or American Society of Phlebotomy Technician (ASPT))
• CPR certification required.

Experience / Knowledge / Skills:

• One (1) year of clinical work experience.
• Prior experience in a reference lab or customer service setting is required.
• Must possess technical and customer-focused vocabulary.
• Proficient typing / keyboarding skills.
• Must have a positive can-do attitude while providing guidance and technical expertise to other employees in the department.
• Must demonstrate a commitment to patient satisfaction and quality care.

Principal Accountabilities

• Performs daily lab operations including collections, sample processing, result reporting/distribution, personnel direction (as appropriate), and clerical duties as required to maintain efficient work flow at a competent level and according to the age/needs of the patient/population served, communicating special circumstances to appropriate personnel.
• Interacts with physician partners, hospital personnel, volunteers, co-workers and patients as to specimens and orders coming into MHDL and Core Laboratory Services and/or reporting results out according to the policies and procedures of MHDL and Core Laboratory Services and with sensitivity to their needs.
• Complies with policies, procedures, and initiatives of MHDL, laboratory services, the hospital, and system; understands, communicates and complies with standards and conditions set forth by various governmental and accrediting agencies including TJC, CAP, AABB, CMS, HCFA and CLIA.
• Performs duties in a manner to promote quality patient care and customer service/satisfaction, while promoting safety, cost efficiency, and a commitment to the PI process.
• Gains/maintains functional knowledge of system computers as required by job assignment.
• Trains new hires, temporary personnel and students.
• Able to execute the One Memorial Hermann culture in providing technical and procedural support to other phlebotomy staff and locations when needed.
• Provides technical and procedural support to other phlebotomy staff at other sites.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.