Norcross
Training Center and Performance Services Administrator
YOUR OPPORTUNITY
We are looking for a Training Center and Performance Services Administrator to join our team in Norcross!
YOUR MISSION
Training Center Administrator
- Welcome and assist customers, employees, and visitors to the training center
- Plan, organize and schedule training sessions (in-person and remote), training rooms, training materials
- Provide regular reports on training session attendance, satisfaction, and other KPIs
- Oversee inventory for training materials, manuals, and necessary equipment. Ensure that simulation equipment is maintained and operational.
- Coordinate with marketing and sales to promote training programs internally and externally
Performance Based Services team Administrative support
- Manage new project registrations/ entry into SAP.
- Use FSM to properly plan, manage team inteventions.
- Manage intervention practicalities e.g. HSE documents, Visas, Travel, hotel,
- Manage internal POs; Check invoicing.
Responsibilities
- Complies with proper Customer and Employee Reception
- Ensures effective Training planning and scheduling
- Ensure Training material management
- Ensures essential administrative activities are well executed in support of Performance Service /TPM Projects
- Ensures proper plannning of TPM Performance Specialist resources.
- Ensures that Sidel rules are respected within deliverables
- Ensures Customer Satisfaction
YOUR PROFILE
- Strong understanding of customer service principles to ensure a welcoming and professional environment for participants.
- Familiarity with event or session planning logistics, including room setups, equipment management, and attendee communication
- Understanding of training program coordination, session planning, and scheduling.
- Understanding of document management, editing, and updating training materials
- Prior experience in an administrative, coordinator, or support role
- Experience in roles that required interacting with clients or customers in a professional and welcoming manner
- Experience in SAP and/or FSM type systems.
- Fluent professional English. Spanish, French and Italian as a plus.
Professional qualifications
- Bachelor's Degree (preferred, but not mandatory ) in one of the following fields:Business Administration, Education or Training Development, Operations Management, Customer management
- Associate Degree or Diploma as a minimum in related field such as Office Administration or Training Coordination or event planning
- Training and Development Certification are welcomed
- Customer Service Certification are welcomed
- Office Administration or Event Planning Certification are welcomed
By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.
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