Goodyear

Location: PH - Philippines - A5R0 

Goodyear Talent Acquisition Representative: Dan Dave Alberto 

Sponsorship Available: No

Relocation Assistance Available: No 

Primary Purpose of the Position

Application Development Sr. Analyst will be responsible for the SAP MES (Manufacturing Execution System) Application Support. This position is responsible for resolving level II incidents globally. The incumbent will be expected to understand data relationships and should be able to interpret basic system concepts using current documentation standards and methodologies (i.e. flow charts, data flow diagrams, etc.). The incumbent will work in partnership with global and cross-functional IT teams.

Primary Duties and Responsibilities

• Provide level II incident resolution in the area of support. Document issue resolution for knowledge transfer as appropriate. Troubleshoot. Analyze problems, determine the best course of action, and solve problems based upon facts, data, and logical assumptions.
• Working within the incident support team to provide 7x24 support, flexible to work on shifts.
• Keep production up and running by providing the proper incident support.
• Do root cause analysis for production critical incidents and taking preventive actions via collaborating with functional team and other teams in Goodyear in case of need.
• Support the operation of MES (Manufacturing Execution System): Release roll-out including PIR follow-up, transport monitoring, ...
• Support small development and testing.

Experience

Minimum of 3 years of experience in IT, Application support or development.

Knowledge, Skills, and Abilities

• IT technical background and experience.
• SAP Knowledge is a must.
• Be passionate about investigations including logs, monitoring, incidents, solutions.
• Javascript and API knowledge is a must
• Manufacturing experience is an asset
• Some experience with java error monitoring.
• Some experience with HTML, Java, Javascript, SAP ME, SAP MII, SAP UI5 is an asset.
• Some experience with SQL 
• Knowing SAP HANA is an asset.
• Strong analytical and problem-solving skills.
• Good team player and like to collaborate with peers.
• Flexible to work in shifts (including night) if/as needed and work overtime if needed.
• Rigorous in following and executing implementation steps.
• Strong written and verbal communication with a very good command of spoken and written English. 

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Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate