Kuehne + Nagel

As one of the world's leading logistics companies, we have opened a new IT Hub in Porto, Portugal. Our goal is to accelerate digital technologies for our global customers, focusing on the development of new mission-critical products, e-solutions and new digital services in accordance with the strategy of Kuehne+Nagel. Join our fascinating and international working environment and be part of the team responsible for the further development of our digital logistics processes.

Your Role

The Product Group Lead of Customer Experience Solutions (m/f/d) is a strategic role focused on enhancing IT products to improve customer experience. Responsibilities include leading cross-functional teams, using data-driven insights for product strategy, and ensuring alignment with market needs, industry standards, and sustainability goals. The position demands expertise in managing large projects, influencing others, and acting as a technical leader. Ultimately, the role supports business objectives and strengthens Kuehne+Nagel's reputation as a reliable supply chain partner. This role operates autonomously, overseeing large projects or processes at both regional and global levels. Responsibilities include creating and implementing products, procedures, and standards that drive functional success. Collaboration with cross-functional teams and influencing others through expertise and experience are key aspects of this position.

Your Responsibilities

• Lead the strategic direction and operational excellence of the customer experience solutions product group, ensuring alignment with the company's vision and market demands.
• Leverage data-driven insights to inform product strategies, improve market competitiveness, and ensure compliance with industry standards and sustainability goals.
• Act as a technical opinion leader, gathering and sharing knowledge and expertise to develop and implement innovative solutions that enhance customer satisfaction.
• Enhance and strengthen partnerships with your business stakeholders by providing strategic guidance and serving as a trusted advisor to optimize product strategies.

Your Skills and Experiences

• Expertise in IT product management and leadership (product lifecycle, customer experience management, product strategy, product breakdown structure, business processes, product compliance) obtained through advanced education and relevant work experience.
• Significant experience managing large projects or processes, with a proven track record of influencing others and driving innovation.
• Expertise in leveraging data-driven insights to inform product strategies and ensure compliance with industry standards and sustainability goals.
• Established track record of successfully designing, building, and managing enterprise-scale software systems over multiple years.
• Proven leadership expertise with extensive experience in managing and guiding heterogeneous teams effectively.
• Skilled in defining and monitoring relevant OKRs and KPIs for products, ensuring close alignment with key stakeholders.
• Demonstrates a strong passion for customer-centric approaches and digital customer-focused products, combined with a communicative, innovative, and visionary mindset that thrives in international and diverse environments.
• Fluent in both spoken and written English.

Good Reasons to Join

You will have a direct influence on the future of logistics and IT. Your colleagues are experts who shape the IT industry in Portugal and worldwide. We want you to feel comfortable in your working surroundings. Therefore, we are offering you flexible working hours and mobile working arrangements. We value teamwork, continuous learning, and diversity. Kuehne+Nagel offers you a custom-made career – through individual planning and supervisors who support and advise you in every way. You get supported by many work-life balance offerings and supplementary health insurance.