Kuehne + Nagel

As Air Logistics Operational Key Account Manager you will be the key point of contact between Kuehne + Nagel and your customers in this strategic role., proposing solutions and strengthening partnerships.

Your Role

Operational Key Account Management is a highly successful business sector within our International Freight Forwarding & Logistics business. Responsible for creating, implementing, developing and executing individual customer strategies to support relationship management / development and our customer service ethos. The Operational Key Account Manager provides vital relationship management, tactical support, vertical knowledge & expertise, brand and business development support to the clients business, while delivering a focused annual business development target.

Your Responsibilities

• Control monthly performance, monitor volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations (i.e. timeliness / accurate reporting).
• Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account.
• Ensure true global customer representation, collaborate with Business Development and Operations and exchange best practices.
• Execute key account strategy and define strategic approach on value proposition and solution. 
• Identify new opportunities and increase the footprint of business and solutions with the key account.
• Align on customer strategy and priorities; adjusting our value proposition; offering continuous improvement and innovation.
• Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required.
• Maintain open channels of communication between Sales, Operations and Quality Assurance.
• Manage and provide customer with timely operational assistance (i.e. routings, quality escalations, cost estimates & communication).

Your Skills and Experiences

• At least, 3 to 5 years of experience in logistics, especially in Air Logistics.
• High customer orientation and strong multi-cultural communication skills for building collaborative and trusting relationships.
• Self-motivated, teamwork, fostering ambition and a good decision maker.
• Analytical mindset and capability of long-term strategic development as well as short-term immediate problem solving
• Strong collaboration skills for discussions and negotiation with various hierarchical levels as well as internal and external interest groups across the globe, including escalation management.
• Strategic mindset in proactively developing effective, long-term solutions for our customers, incorporating latest industry trends, and delivering continuous improvement.
• Proficient in Microsoft Office suite (Excel, PowerPoint & Word).
• Excellent communications skills in English, both written and oral.

Good Reasons to Join

As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.