Zoom

What you can expect

You will lead CX Presales and Solution Consulting in the region, supporting the Japan CX Sales Specialist and field teams. You will act as a trusted advisor, providing technical presentations, demonstrations, and roadmap support to customers and partners. The ideal candidate should be self-motivated, adaptable to new CX platform releases, and collaborate with the Product and CX regional team for business growth. It is essential to develop meaningful relationships with Japan Sales Leadership and field sales teams.

About the Team

Zoom is looking to grow its Contact Center Solution Engineering team in Tokyo, Japan. Currently, the team has 5 CX SE in APAC and plans to expand in Japan. The role entails customer interaction, Contact Center industry experience, and a love for technology. It involves leading the technical aspect of the CX sales cycle and enhancing Zoom's Contact Center capabilities. This position provides the opportunity to assist customers in improving their contact centers and contribute to Zoom's business growth. If you are enthusiastic about customer experiences and technology, we invite you to join Zoom.

What we’re looking for

• Have fluent Business Japanese & English (This role is based in Tokyo)
• 5+ years of experience in customer-focused roles
• Have proven sales skills targeting business customers with a deep understanding of necessary techniques and demonstrate professional business/technical acumen. Should have a track record in solutions engineering or solution consulting roles.
• Understand the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Have a proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Have great understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Have an ability to work and communicate effectively with internal stakeholders

職務内容

Consulting Solution Engineerとして、APAC及びJapanにおけるCXプリセールスおよびソリューションコンサルティング活動をリードし、日本のCXセールススペシャリスト（営業担当）および関連部門をサポートします。信頼できるアドバイザーとして、顧客やパートナーに技術プレゼンテーション、デモンストレーション、ロードマップサポートを提供します。理想的な候補者は、自発的で新しいCXプラットフォームのリリースに適応でき、ビジネスの成長のために製品およびCX地域チームと協力することです。日本のセールスリーダーシップやフィールドセールスチームと有意義な関係を築くことが不可欠です。

チームについて

Zoomは東京のコンタクトセンターソリューションエンジニアリングチームを鋭意拡大中です。現在、APACには5名のCX SEが在籍し、日本でも拡大を計画しています。この職務には、顧客との対話、コンタクトセンター業界での経験、テクノロジーへの愛が必要です。CXセールスサイクルの技術的側面をリードし、Zoomのコンタクトセンター機能を強化します。このポジションは、お客様のコンタクトセンターの改善を支援し、Zoomのビジネスの成長に貢献する機会を提供します。カスタマーエクスペリエンスとテクノロジーに熱意のある方は、ぜひご応募ください。

必要なスキル/ご経験

• 流暢なビジネス日本語と英語（東京勤務ができる方を募集しています）
• 5年以上のお客様対応業務経験
• 必要な技術を深く理解し、専門的なビジネス/技術的洞察力を発揮して、法人のお客様をターゲットとした営業スキルをお持ちの方（ソリューションエンジニアリングまたはソリューションコンサルティングの実績含む）
• ワークフォース最適化、ワークフォースマネジメント、ワークフォースエンゲージメントマネジメントなどのコンタクトセンターの概念を含むCX/EX業界を理解されている方
• CCaaS、および/またはAI、ワークフォース最適化、品質管理などの隣接業界での実績がある方
• コンタクトセンター市場やトレンドに関する豊富な知識を有し、戦略やビジョンに影響を与えるために顧客ニーズを提唱できる方
• 社内のステークホルダーと効果的に協働し、スムーズなコミュニケーションを図る事ができる方

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.