Zoom

What you can expect

As Zoom's Technical Writing team expands, we are seeking a Technical Writer who can create native-level Japanese content for the Japanese market. You will collaborate with global departments and team members to drive projects forward, leveraging your English communication skills to create and localize technical content specifically tailored for the Japanese market. This role is Tokyo based.

Job Description

In the Japanese market, culturally appropriate technical content is essential for customer success and Zoom portfolio penetration. The role requires understanding of both technical concepts and Japanese business practices.

The ideal candidate is self-driven with technical background in Unified Communications (UC and telephone systems), Contact Centers (CC), Service Providers (SP), Security and AI. Beyond globally used platforms and products, experience and understanding of locally accepted solutions, products, vendors and service providers in Japan are crucial elements for success.

Key Responsibilities

• Design, creation and management of technical documentation and training materials for internal and external use
• Understanding and documentation of product features in collaboration with Product Management and Engineering teams
• Design, creation and management of visual materials, diagrams, and flowcharts for technical sales teams
• Review of useful information for Solution Engineering teams and determining optimal delivery methods
• Collaboration with cross-functional teams
• Creation of demo content stories and localization at the Tokyo Executive Briefing Center

What we’re looking for:

Must have:

• Proficient Japanese and English communication skills (This is tokyo based role.)
• Over 5 years of technical customer support experience in the enterprise field
• Over 3 years of technical documentation experience in enterprise software documentation
• Knowledge of AI, LLM, UC (telephone systems), contact centers, and cloud architecture
• Understanding of Japanese market IT standards/regulations and ability to culturally adapt technical content

Nice - to - have:

• Experience in creating visual documentation using collaboration tools such as Confluence, Coda, and Product boards
• Expert knowledge of Zoom products and solutions

期待される役割

Zoomのテクニカルライティングチームの拡大に伴い、日本市場向けに、ネイティブレベルの日本語コンテンツを作成できるテクニカルライターを募集しています。

グローバルの各部門や、チームメンバーと協力しながらプロジェクトを進めていただきますので、英語でのコミュニケーション能力を活かして、日本市場向けの技術コンテンツの作成とローカライゼーションを担当していただきます。

職務内容

日本市場では、文化的に適切な表現で、正確な技術コンテンツが、顧客やパートナー様の成功、またZoomポートフォリオの市場浸透に不可欠です。

本ポジションでは、効果的な技術ドキュメントと、浸透度の高い資料を作成するため、技術的概念と日本の商習慣の両方に対する深い理解が求められます。

理想的な候補者は、セルフドライブ可能な方で、ユニファイドコミュニケーション（UC及び電話システム）、コンタクトセンター（CC）、サービスプロバイダー（SP）、セキュリティーおよびAIなどの分野での技術的バックグラウンドを持つ方です。

グローバルで利用されているプラットフォームや製品以外に、日本で受け入れられている現地のソリューション、製品、ベンダー、サービスプロバイダーなどに関する経験と理解が、成功への重要な要素となります。

なお、このポジションは東京勤務になります。

主な職務

• 社内外向け技術資料、トレーニング資料などの設計、作成と管理
• 製品管理・エンジニアリングチームと連携した製品機能の理解と明文化
• 技術営業チーム向けの視覚的な資料、図表、フローチャートの設計、作成と管理
• ソリューションエンジニアリングチームに有用な情報の精査と、最適な伝達方法の決定
• クロスファンクショナルチームとの協働
• 東京のExecutive Briefing Centerでのデモコンテンツのストーリー作成、及びローカライゼーション

必須要件

• ネイティブレベルの日本語力と英語コミュニケーション能力（東京勤務です）
• 5年以上のエンタープライズ分野での技術的な顧客対応経験
• 3年以上のエンタープライズソフトウェアを使用した技術文書作成経験
• AI、LLM、UC(電話システム）、コンタクトセンター、クラウドアーキテクチャに関する知識
• 日本市場のIT基準・規制、および文化的特徴を踏まえた技術コンテンツ作成スキル

歓迎要件

• Confluence、Coda、Product boardなどのコラボレーションツールでの視覚的ドキュメント作成経験
• Zoom製品とソリューションに関する専門知識

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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