Kuehne + Nagel

The Digital Solutions Consultant is a member of the Global Digital Solutions Team and takes the lead on consulting activities for a portfolio of Global Accounts and selective National and Business Unit Sales Accounts. In addition the Digital Solutions Consultant guides Sales Colleagues from all KN Sales Channels and other customer facing staff on how to effectively utilize digital solutions while driving business growth.

Your Role

The position promotes the adoption of Digital Solutions, thereby actively supporting new business wins as well as customer retention.

Your Responsibilities

• Consulting customers and KN Account Teams on digital solutions: This includes consulting during various stages of the sales cycle, such as prior and during RFI & RFQ, as well as QBR and other customer touch points. 
• Training and Knowledge Sharing: Conduct trainings from the Digital solutions Training Program to Sales Colleagues from all Sales Channels (+ potentially other customer facing staff) and ensure that the Digital Solutions Intranet is an effective resource for them too.
• Project Management and support: Run Consulting Projects in line with Digital Solutions methodologies, and provide Digital Solutions support to projects of the Supply Chain Design Team.
• Handover to Implementation: Execute handover from Consult to Implement in line with processes agreed between Sales and Business Units Sea Air and Road.
• Upselling: Identify customers for upselling technology to improve customer loyalty and drive internal efficiencies. Position solutions as unique value propositions to help close the deal and support a more profitable sale.
• Feedback and Solution Development: This involves continuously obtaining customer feedback on digital solutions, collaborating with DSM, IT and the Business Units Sea Air and Road on solution development, and creating awareness of latest technological advancements applied by competitors and supply chain intelligence providers.
• Process Efficiency and Improvement: Identifying and implementing efficiencies within Digital Solutions, and ensuring ease of doing business for internal stakeholders.
• Policy Implementation and Strategy Execution: The role is also responsible for executing Global Digital Solutions policies and strategies for the area in which they operate.

Your Skills and Experiences

• Affinity and experience with innovative technology, data and automation
• Minimum 3 years Solution Consulting experience preferably in supply chain
• Advanced knowledge of and experience with M365 and or Google Docs

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!