Our team is currently seeking reinforcement on a full-time basis as a
Trainer/Learning Services Analyst (m/f/d)
Position summary
The Trainer (m/f/d) is responsible for designing and delivering engaging training sessions to equip our team members with essential skills, knowledge, and tools to excel in their roles. Through interactive workshops, onboarding programs, and ongoing development initiatives, the Trainer plays a vital role in fostering a high-performance culture and ensuring operational consistency. This role involves close collaboration with various departments in order to tailor training programs to meet organizational and client requirements.
Your benefits:
- Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
- Modern Workspace in the Heart of Essen: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.
- Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.
- Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.
- Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.
- Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.
- Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.
Your tasks:
- Training Delivery: Conduct effective training sessions on product knowledge, customer service, and company processes for new hires and existing employees.
- Curriculum Development: Design and update training materials and programs to align with organizational needs and industry standards.
- Skill Assessment: Evaluate trainees’ performance, provide feedback, and track progress to ensure skill acquisition and adherence to company standards.
- Continuous Improvement: Collaborate with management to assess training effectiveness and make improvements based on feedback and evolving needs.
- Documentation and Reporting: Maintain detailed records of training sessions and participant progress, producing regular reports for management.
- Coaching and Support: Offer ongoing coaching to team members, addressing individual development needs and supporting their growth.
- Engagement and Motivation: Create an interactive and motivating training environment that encourages active participation and knowledge retention.
- Quality Assurance: Ensure that training content meets compliance standards and organizational quality guidelines.
Your profile:
- Experience: At least 2 years of experience in a training or coaching role, preferably within a customer service or call center environment.
- Instructional Skills: Strong presentation and facilitation skills with a talent for engaging audiences and simplifying complex information.
- Communication: Fluent in English (minimum C1 level), with excellent verbal and written communication skills.
- Adaptability: Ability to tailor training methods to different learning styles and adapt quickly to changes in content or format.
- Organizational Skills: Highly organized with a focus on detail, ensuring training sessions and materials are consistently well-prepared.
- Technical Proficiency: Proficient in Google Suite (Slides, Sheets) and MS Office (Word, PowerPoint); familiarity with e-learning platforms is an advantage.
- Problem-Solving Skills: Capable of assessing training needs and providing innovative solutions to meet organizational goals.
Join our team and apply now!
Our recruiting team will gladly answer all your questions. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted.
About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Additional Job Description
Position summary
The Trainer (m/f/d) is responsible for designing and delivering engaging training sessions to equip our team members with essential skills, knowledge, and tools to excel in their roles. Through interactive workshops, onboarding programs, and ongoing development initiatives, the Trainer plays a vital role in fostering a high-performance culture and ensuring operational consistency. This role involves close collaboration with various departments in order to tailor training programs to meet organizational and client requirements.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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