HonorHealth

Overview

Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Responsibilities

Job Summary

The Patient Safety Program Manager provides consultative services to local and network leaders, physicians and staff to reduce the risk of harm to patients and improve clinical outcomes. The Patient Safety Program Manager provides information regarding ongoing evaluation of performance, facilitates prioritization of improvement activities, and shares knowledge as subject matter expert and prioritizes improvement work to align with organizational strategy. Develops and implements innovative strategies to improve patient safety, quality of work, quality of care, and clinical quality outcomes. Has daily contact with facility level executive leaders and serves as entry point to the quality department and ensure successful implementation of initiatives at the local level.

• The Patient Safety Program Manager is agile in providing and prioritizing project management by leading either pro-active or reactive activities related to Quality and Safety. Identifies opportunities for improvement in process, structure and /or outcome and determines the appropriate process improvement methodology. Uses improvement data and/or methods such as RCAs, FMEAs, process walks, flow diagraming, PDSA, DMAIC, and A3s to determine causation and subsequently implement and track process Improvements projects. Leads multi-disciplinary project teams to ensure active participation of Quality and appropriate department personnel. Conducts periodic project status meetings and provides periodic status reports.
• Facilitates and is the change agent toward building a culture of patient safety. Understands, articulates and supports Just Culture concepts. Partners with organizational leaders to develop tactics to address opportunities identified from culture of safety surveys. Supports activities and provides subject matter expert input on matters of transparency and disclosure of patient harm events. Educates staff on National Patient Safety Goals, National Quality Forum/Leapfrog Safe Practices. Facilitates change in support of organizational strategies to meet expectations of national patient safety benchmarking.
• Facilitates education to all levels of the organization on patient safety improvement concepts and processes. Collaborates with external experts to identify best practices, such as Patient Safety Organizations, National Patient Safety Foundation, Agency for Healthcare Quality and Research, National Quality Forum (NQF), Medication Safety (ISMP), and Accreditation and Regulatory bodies (AZDHS, DNV, CMS). Acts as a subject matter expert for Communication and Resolution Program. Mentors and coaches new PSQI Consultants.
• Assists, as needed, in regulatory and accreditation activities and facilitation and tracking of improvements around of patient safety related non-conformities. Performs process walks and safety rounds.
• Performs other duties as assigned.

Qualifications

Education

Bachelor's Degree in Clinical Care discipline or Engineering Required

Experience

3 years clinical or healthcare related experience and/or one (1) year quality/performance improvement. Required