Freshworks

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are seeking an experienced Senior Finance Manager to join our R&D Finance team at Freshworks. In this pivotal role, you'll be the strategic finance partner to our Product and Engineering teams, helping shape key decisions with your financial expertise and strong analytical skills. You'll engage with senior leadership, provide actionable insights, and guide your team to deliver results that drive business growth. If you thrive in fast-paced, entrepreneurial environments and have a passion for leveraging financial modeling to influence business outcomes, this role is for you. 

Key Responsibilities: 

• Work closely with Product leadership to develop, refine, and implement strategic plans for the next 1-3 years. Highlight risks and opportunities related to business growth, helping guide investment decisions through insightful financial models and analysis. 
• Collaborate with corporate and GTM FP&A teams to define and track key performance indicators (KPIs). Use these metrics to ensure that strategic goals are met, driving both financial and operational success. 
• Build and refine complex financial models to evaluate business scenarios, including marketing investments, ROI, and go-to-market strategies. Provide data-driven recommendations that influence critical decisions. 
• Take ownership of financial reporting deliverables, such as month-end close packages, variance explanations, and performance transparency. Ensure clear communication with the Accounting team and other business partners to explain key drivers and results. 
• Lead the charge in streamlining, standardizing, and automating financial processes and reporting. Constantly look for ways to enhance efficiencies and drive operational improvements. 

Please note this is a hybrid role with onsite expectations of 3x/ week (Tue - Thur) from our San Mateo, CA headquarters.

Qualifications

• 10+ years of experience in finance, including at least 1 year of supervisory experience.
• Experience in FP&A, management consulting, investment banking, or similar roles 
• Ability to lead teams to deliver exceptional results and drive business growth
• Ability to influence all levels of leadership to drive actions, behaviors, decisions, and business outcomes
• Advanced Proficiency in Microsoft Excel/ Google Sheets to analyze complex business scenarios by building/improving financial models
• Highly motivated, self-starter with ability to work independently in a fast-paced environment, simultaneously manage several priorities, and challenge the status quo to lead change and operational improvements
• Strong attention to detail and the ability to synthesize large volumes of data into insightful recommendations to the executive leadership team
• Strong accounting knowledge, especially in a software/ SaaS environment
• Strong written and oral communication skills with experience in presenting to business partners with confidence, conviction, and credibility 
• Experience with SaaS/ Cloud Computing business models is a plus 
• MBA is a plus 

Additional Information

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus

Base Salary: $194,900 - $280,000

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.