Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
Preferred
- 5+ years in RightNow (including the latest release)
- 2+ years in PHP, HTML, CSS, Shell Scripting
- 4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.)
- Add-In Development using RightNow Desktop Add-in framework
- Widget design
- Ability to configure the Oracle RightNow application
- Able to write and execute ROQL queries
- CRUD operations using Connect web services
- Should have worked on integration between different systems – CTI, Portal integration, SMS
- Should have strong functional skills
- Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage
- Excellent Client handling skills
- Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration
- Strong CRM Domain Knowledge, with special focus on Service Domain
- Experience and expertise in Cloud Implementation
- Experience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentation
- Language interfaces/ deployment in multi country setups
Responsibilities -
- Very strong technofunctional consultant who can Provide Functional/ Technical Leadership to RightNow Engagements
- Provide solutions for customizations/integrations in RightNow
- Interact directly with customers and peers across Oracle in arriving at optimum solution
- Gather technical requirements within service domain of CRM-CX
- Provide good technical and business advice to the customer at all times with respect to the final solution and its successful adoption
- Guide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practices
- Picking new areas/product feature/technology that is applicable in Service Cloud
Qualifications
QualificationBasic
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 11 years of experience with IT.
Additional Information
- U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Fulltime job for you
- Only US Citizen, Green Card Holder, TN Visa, H4-EAD, GC-EAD & L2-EAD can apply.
- No OPT-EAD Consultants please.
- Please mention your Visa Status in your email or resume.
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