Amazon

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Transportation Operations Management (TOM) oversees trailer yard operations at 13 Fulfillment Centers (FC), 3 Sort Centers (SC) and 1 Cross Dock (IXD) across Mexico, ensuring yard safety, efficient trailer movement, and guard shack operations management. TOM is the main focal point between Site Operations and Transportation Network. TOM is part of Amazon Transportation Services (ATS), a high-powered dynamic team shaping the middle-mile transportation execution and developing innovative transportation management concepts to improve and enhance the ATS Network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time.

The MX ATS Transportation Operation Management (TOM) team is looking for a Regional Operations Manager with strong delivery record and leadership experience to own and execute strategic and cross-functional yard operations.

Key job responsibilities

• Own TOM field operations and projects in the MX Sort Centers (SC) and Cross Dock (IXD)
• Own the overall safety, quality, performance, and customer experience for yard management activities in the region.
• Manage a group of TOM Area Managers within regional cluster.
• Drive a performance culture, instill ownership and create a high-performing team
• Launch the TOM function to cover new FCs and Sort Centers (SC) launches in MX
• Set and clarify requirements and expectations with the FCs and SCs Senior Operations Managers, negotiate when needed.
• Establish and own performance metrics and communicate them to TOM leadership
• Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans.
• Analyzing transportation data to identify opportunities for improving network efficiency
• Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
• Work closely with the sites’ support staff (People eXperience Technology (PXT), Finance, Facilities, Safety, Information Technology (IT) and Site leadership) to build and secure support and resources for projects and initiatives in their sites
• Drive and rollout the tech initiatives for step changes in yard performances.

A day in the life

Every morning, our days start with a review of our key metrics – the lifeblood of our operations. Top of the list is On Time Departure, critical measure of how efficiently we're moving packages through our network. As part of the ATS Operations Review, you'll dive deep into tracking and analyzing: Safety Yard Events, Yard Capacity, Dwelling, Truck Utilization – these are the pulse points you'll monitor to ensure our operations are running smoothly and efficiently.

But it's not just about the numbers. As a member of TOM team, you'll also focus on the bigger picture – identifying blockers, surfacing concerns, and exploring innovative solutions to enhance our transportation capabilities. You'll have the opportunity to collaborate across multiple sites, sharing best practices and driving continuous improvement. This broader regional perspective will not only sharpen your strategic thinking, but also open doors for professional development.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Travel up to 50% of the time
• 5+ years of employee and performance management experience
• Travel within Mexico in their specific region
• English and Spanish Fluent

PREFERRED QUALIFICATIONS

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.