OpenText

Hiring Manager: Paul Johnson

Talent Acquisition Advisor: Ioana Marcu

Job Code Level: IRP3 

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Your Impact

The role of Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate away repetitive work as part of a cloud dev ops organization. 

This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers. 

What the Role Offers

• Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness 
• Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting
• Provide attention to incidents according to Service Level Agreements
• Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements 
• Develop runbooks and patterns to sustain applications in a production environment 
• Participate in technical discussions and drive transition to sustain activities with the development and production operations teams 
• Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time 
• Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues, providing quality and timely responses 
• Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations
• Plan for validation and verification of changes deployed by infrastructure teams, development teams, and sustain team 
• Participate where needed in the day-to-day execution of real-time advanced level technical support and troubleshooting 
• Provide guidance in resolving performance-related issues and designing solutions for any technical issues faced by the application 
• Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales
• Participate in training and information-sharing activities
• Act as backup for other team members when necessary

What You Need to Succeed

• The ability to understand and maintain Scripting software 
• Deep understanding of Linux systems 
• Hands-on experience with cloud infrastructure, Google, AWS, or Azure a plus 
• Experience with Cloud technologies such as Cloud Foundry, Kubernetes, Bosh, Docker, etc. Overall container management and micro-services architectures
• Experience with automated configuration management and continuous integration (CI) systems, such as Ansible and others
• Strong working knowledge of Cloud operational best practices
• Experience with installing and configuring Apache and Tomcat
• Deep expertise in monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events 
• Strong understanding of ITIL principles; certification is a plus
• Is passionate about “getting under the hood” of systems and technologies to understand their inner workings and fix what needs fixing. This requires diagnosing & troubleshooting user-facing service incidents & outages 
• Diagnosing and resolving problems in high-throughput web applications & network services 
• Proven problem-solving and analytical ability
• Ability to lead, drive and implement highly scalable and complex solutions 
• A strong understanding of Security best practices
• A proven record of being able to work independently and collaboratively. 

More about our team 

OpenText Site Cloud Application Engineering is a rapidly growing group within the organization. We are in the process of building our teams, tools and systems as part of OpenText's mission to build the best Cloud services in the world. 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.