Wipro

Job Description

Key Responsibilities:

• Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar.
• Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar.
• Customize and configure ITSM & ITAM tools to meet business requirements.
• Develop workflows, scripts, and automation to enhance IT service delivery.
• Collaborate with IT and business teams to gather requirements and translate them into technical solutions.
• Have understanding of system integrations and data migrations.
• Perform data analysis and reporting on IT asset inventory.
• Ensure compliance with software licensing and asset management policies.
• Troubleshoot and resolve issues related to ITSM /ITAM tools.
• Provide Demos to customers & presales
• Stay updated with the latest ITSM and ITAM trends and technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an ITSM Developer or similar role.
• Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc.
• Strong scripting and programming skills (JavaScript, Python, etc.).
• Knowledge of ITIL framework and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

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3.Competency Building and Branding

• Ensure completion of necessary trainings and certifications
• Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research 
• Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. 
• Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits 
• Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) 
• Mentor developers, designers and Junior architects in the project for their further career development and enhancement
• Contribute to the architecture practice by conducting selection interviews etc

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