Trintech

Job Details

Description

WORK MODE: Hybrid

LOCATION: Bangalore

ABOUT US

Trintech gives people time back for what matters most. Our cloud-based platform and solutions enable thousands of clients worldwide to lead productivity transformation across their finance and accounting organizations – driving efficiencies, ensuring accuracy to mitigate risk, and empowering strategic decision-making.

Make time count with Trintech.

It is an exciting growth time for Trintech India GCC (Global Capability Centres) who support our global engineering - enabling design and development with a focus on strengthening the innovation of Trintech’s future technologies.

THE ROLE

The SRE NOC Specialist role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. This role will focus on day to day tasks of analyzing and monitoring applications within our environment. 

WHAT YOU WILL DO

• Monitor, maintain, and manage applications on Windows and Linux servers
• Monitor system health, performance, reliability, and implement proactive measures to prevent downtime
• Provide on-call support to cross-functional follow-the-sun teams supporting production.
• Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc.
• Independently drive process and documentation initiatives.
• Own complex and client-facing major incidents to resolution, engaging multiple teams and third-party vendors and providers as required.
• Manage escalations through problem management to ensure root cause analysis, prevent recurrence, and provide clear business case for prioritization decisions.
• Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements.
• Drive demand forecasting and capacity planning, providing defense in depth for projected future demand.

WHO YOU ARE

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Excellent written, oral, and interpersonal communication skills.
• 3-5 years of experience managing systems in a 24x7 production environment.
• Hands-on system engineering skills. Ability to administer and support Windows and Linux.
• Broad network engineering and/or security expertise. Ability to support firewalls, load balancers, routers, switches, etc. (e.g., Cisco, F5, etc.).
• Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc.)
• Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms.
• Experience with monitoring tools (Sumo Logic, Logic Monitor, etc.)
• Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS).

Headquartered in Plano, Texas, Trintech has offices located across the United States, India, United Kingdom, France, Germany, Ireland, Netherlands, Norway, Sweden, Denmark, Australia, and Singapore, as well as strategic partners in South Africa, Latin America, and the Asia Pacific

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.