Tesla

What to Expect

The Tesla Collision Repair Program is seeking a dedicated Collision Pre Appointment Advisor, where you'll play a pivotal role in delivering exceptional customer service for one of the world's most innovative vehicle brands. In this position, you will support our Internal Collision Centers by managing the pre-appointment process across North America, ensuring seamless customer experiences through meticulous coordination of repair processes, proactive communication, and adherence to Tesla's high standards of excellence. Your expertise will directly contribute to maintaining trust and satisfaction as you guide customers through every step of their repair journey.

What You’ll Do

• Vehicle arrival preparation: Manage the customer experience by obtaining required documentation, explaining the repair process, and ensuring clear communication to build trust and alignment
• Excellence in Customer Service: Proactive Communication and Managing Expectations to Build Trust and Loyalty.
• Make internal rental reservation (when needed)
• Analyze Tesla repair protocols and apply expertise to generate comprehensive parts-only estimates
• Evaluate collision damage via customer-provided photos to determine required parts for accurate repairs on Tesla Model S, X, Y, 3, and Cybertruck vehicles

What You’ll Bring

• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• 1-3+ years of automotive collision damage estimating experience
• Excellent verbal, and written communication skills; excellent customer service skills
• Microsoft Office experience preferred
• Excellent written and verbal communication skills as well as the ability to follow instructions 

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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