Posted: Mar 4, 2025
Role Number:200593677
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple donʼt just craft products—they build the kind of wonder thatʼs revolutionized entire industries. Itʼs the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Program Managers on our Strategic Data Solutions (SDS) team deliver process and analytic solutions that have a strategic impact on Apple. They drive decision automation using machine learning that allows Apple to execute with greater speed, control, efficiency, and scale. They help realize business opportunity and balance operational trade-offs through machine learning. They are expected to lead across multiple functional teams to conceptualize, build, and deliver these automated and forensic decisions. These decisions require continuous problem solving, rapid learning, excellent communication, and an innovative mindset. Apple's Strategic Data Solutions (SDS) team is seeking an experienced technical program manager to support machine learning engineers as we fight fraud, enable sales and drive operational efficiencies for AppleCare. This role provides an opportunity to exercise interpersonal, organizational, technical, analytical and leadership skills. In this role, you will help create and drive strategic roadmaps and coordinate quick tactical responses.
Description
PMs conceptualize, build, and deliver analytic solutions that enable Apple to provide exceptional products and services to its customers with greater speed, control, efficiency, and scale. They use analytics and machine learning to nurture new innovations, to support new product offerings, and to balance design / operational tradeoffs. Partnering with a variety of product, engineering, and operations teams, they must demonstrate business acumen, communicate clearly with business leaders, and bring structure and clarity to uncertain situations with competing priorities. Most importantly, the best PMs are amazing teammates, effective and considerate leaders, and champions of an empowering and inclusive team culture. The PM role includes: • Working collaboratively with our team of machine learning engineers, software engineers, analysts, and project managers • Developing partnerships with key partners across a variety of Apple teams to support current and future initiatives Identifying new business opportunities and developing solutions that balance impact, cost, resourcing, timeline, success likelihood, and risk Translating business needs into initiatives with well-defined requirements • Get into the details on analytical projects and critical metrics. Expert ability to dive deep with the team to solve complex challenges • Developing and prioritizing analytic projects • Managing, interpreting, and communicating business-critical metrics • Providing day-to-day project management that includes: coordinating activities by internal & partner teams, tracking progress towards milestones, continuously adapting plans to changes, and keeping teams and leadership updated on status Leading regular communication with teammates, partners, and leadership and conducting periodic reviews with executive sponsors •Drives intra- and cross-team projects from inception through release and monitoring •Work under limited supervision, use good judgment and know when to seek guidance •Continually identify and drive opportunities for process improvement
Minimum Qualifications
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Preferred Qualifications
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