Position Summary: Provide a strong leadership to manage the activity of the team in order to guarantee the quality of customer service.
Duties & Responsibilities:
Responsible for the product regulatory and testing requirements in Toys;
Closely track changes in China product regulations and communicate relevant standards, requirements and policies to global team and customers;
Deliver the labelling requirement to BV customers and update the regulatory information. Support customer CIQ/AIC program solution;
Perform gap analyses between service required vs. standard offer provided for new clients;
Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices;
Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies;
Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams;
Review program performance regularly with the client and key account manager;
Handle client complaints and facilitate resolutions real time;
Lead program change management using program design best practices
Skills & Requirements:
Strong background in technical sciences for Toys testing requirement;
Strong knowledge in applicable product safety standards and norms, testing procedures;
5-8 years of work experiences in product safety/conformity;
Strong background in product safety, and consumer protection law;
Good understanding in product development, supply chain management processes;
Good communication skills (verbal, writing) in English and Mandarin.
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