Ernst & Young

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY Technology Consulting – ServiceNow Capability Development Manager

Location: Taguig City, Metro Manila, Philippines

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary:

We are seeking a dynamic and experienced ServiceNow Capability Development Manager to join our team at EY GDS. The primary role of this position is to drive the development and enhancement of ServiceNow capabilities within the organization by teaching fresh graduate students who are new joiners at EY GDS, spanning across various locations. The Capability Development Manager will also manage and run the ServiceNow GDS Academia program, collaborate with university partners, upskill existing ServiceNow developers, conduct training sessions, and stay current with the latest ServiceNow trends and releases.

Key Responsibilities:

1. ServiceNow Academia Program:

• Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.
• Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.
• Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India, Philippines, Poland, Mexico).

2. Capability Development and Upskilling:

• Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.
• Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.
• Build Centers of Excellence (COEs) in various ServiceNow modules.
• Increase certification rates and manage overall certification and capability targets for the team.

3. Client Engagement and Support:

• Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.
• Assist in preparing and presenting technical content during client engagements.

4. Continuous Learning 

• Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.
• Share insights and knowledge with the team to ensure they are informed about new features and best practices.

5. Industry Collaboration and Initiatives:

• Work with ServiceNow and other external parties on industry-related initiatives.
• Collaborate with ServiceNow on joint projects, events, and programs to enhance EY GDS’s presence and capabilities in the ServiceNow ecosystem.

Qualification:

• Minimum of 5 years of experience in ServiceNow development.
• Strong presentation and planning skills with a passion for teaching and mentoring.
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• At least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory).

Skills and Attributes:

• Excellent communication and interpersonal skills.
• Ability to work collaboratively with teams across different locations and cultures.
• Strong organizational and project management skills.
• Innovative mindset with the ability to develop creative solutions for training and development.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

Apply now!

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