IHG Hotels and Resorts

What’s the job?

The Senior / Sales Manager – Corporate is responsible for maximizing revenue opportunities in the areas of room reservations by driving sales acquisitions, maximizing business opportunities and increasing business conversions. 

He/she is knowledgeable on local and international market trends and will recommend strategic sales initiatives to win the business and maintain hotel's market leader position as preferred hotel for international and local business.

Your day-to-day

• Provide total account management to assigned corporate accounts to maintain and develop new business opportunities for the hotel, thereby increasing market share of existing accounts to achieve budgets.
• Undertake research, for example via telesales or street walks to identify new potential accounts. Identify and generate sales leads from all available channels for business development purposes. 
• Utilise knowledge of local and international corporate segments to drive and support business acquisition and conversion.
• Maintain contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications. Maintain close liaison with sales team and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support.
• Attend major trade shows/fairs to represent and promote sales for the hotel. 
• Organize and attend major sales/ PR related functions within the hotel.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend trade shows/fairs to drive business acquisitions.
• Keep up to date with market trends, market conditions, competitor developments and customer performance and communicate this information to DOS.
• Maintain and ensure smooth operation of all assigned corporate accounts in consultation with the DOS on all matters. 
• Maximise group room revenue and maintain accurate room blocks including group attrition.
• Maintain accurate and timely update of groups to support forecast accuracy.
• Qualify business opportunities, prepare corporate rate agreements based on static rates or dynamic rates contracting.
• Ensure accurate rate loading upon signed agreement returned to hotel or RFP accepted.
• Respond to all groups' enquiries and work with groups, meetings and events team to drive business conversion.
• Other duties as assigned by Supervisor.

What we need from you

• Diploma / Degree in marketing, hotel administration or related field.
• Minimum 2 - 3 years' experience in a similar role with proven track record and good client network. Candidates with senior years of experience may be considered for a higher role. 
• Self-motivated and result-driven individual with excellent communication and interpersonal skills.
• Strong strategic and analytical problem-solving skills with an innovative approach in providing solutions.
• Excellent organisational and planning skills. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At Holiday Inn Express, we’re all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? 

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